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Job Purposes

Key Roles and Responsibilities

Qualifications

Additional Information

Provide service in terms of food and beverage for restaurants and banquets, as well as provide advice, recommendations, and problem solving about food and beverage, and coordinate with related functions, to support food and beverage operations, satisfy customers’ expectation, and achieve goals and objectives of the organization

• Provide food, beverage, and service for restaurants and banquets under responsibility to meet customers’ needs and satisfaction
• Prepare kitchen wares, utensils, and other equipment to maintain in good quality and ready for use
• Prepare the locations to facilitate holding each banquet and support the operations effectively
• Coordinate with related team and functions to provide advice or problem solving about food and beverage service operations
• Make and analyze summary reports of overall food and beverage service to propose to the direct supervisor and improve the performance of the team
• Perform other responsibilities as assigned

• Bachelor’s degree in related field
• Minimum of 0-3 years’ experience in related field
• Have great understanding about food and beverage service
• Have good personality
• Have service mind and good manners
• Have good communication skills
• Be responsible and enthusiastic

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JOB SUMMARY

Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Leading Pastry Culinary Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Ensures and maintains the productivity level of employees.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

Ensuring Culinary Standards and Responsibilities are Met

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

• Recognizes superior quality products, presentations and flavor.

• Maintains food preparation handling and correct storage standards.

• Maintains purchasing, receiving and food storage standards.

• Supports procedures for food & beverage portion and waste controls.

• Follows proper handling and right temperature of all food products.

• Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Ensures compliance with all applicable laws and regulations.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Assists in determining how food should be presented and creates decorative food displays.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Strives to improve service performance.

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.

• Purchases appropriate supplies and manage inventories according to budget.

Supports Training and Development Activities 

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures property policies are administered fairly and consistently.

• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Attends and participates in all pertinent meetings.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

full-time

1.Culinary Education: Formal culinary training, such as a degree or diploma in
culinary arts, is often preferred.
2. Culinary Skills: Proficiency in pizza preparation and cooking techniques,
including handling pizza ovens and managing pizza dough.
3. Experience: Several years of experience as a pizza cook or similar role in a
professional kitchen.
4. Teamwork: Strong teamwork and communication skills, as a Pizza Chef de
Partie must coordinate with other chefs and kitchen staff.
5. Physical Stamina: Capability to stand for extended periods, lift heavy objects,
and work in a fast-paced kitchen environment.
6. Attention to Detail: Meticulous attention to detail in pizza preparation,
presentation, and taste.
7. Creativity: Ability to contribute to pizza menu development and innovation within
the pizza section.
8. Flexibility: Availability to work irregular hours, including evenings, weekends, and
holidays.

1.Pizza Preparation: Prepare pizza dough, including mixing, kneading, and
portioning, and assemble ingredients according to specific recipes.
2. Pizza Cooking: Operate pizza ovens, ensuring proper temperature control and
cooking times to achieve desired results for various pizza types.
3. Quality Control: Inspect and taste pizzas to ensure they meet quality and taste
standards, making adjustments as needed.
4. Station Management: Oversee and manage the pizza station, ensuring it is wellorganized,
clean, and properly stocked with ingredients and equipment.
5. Menu Execution: Execute pizzas in line with the menu and plating guidelines,
maintaining consistency in taste, portioning, and presentation.
6. Stock Management: Assist in maintaining inventory and ordering supplies
specific to the pizza section.
7. Collaboration: Work closely with other members of the kitchen team to
coordinate pizza orders and maintain efficient service.
8. Training and Development: Train and mentor junior members of the kitchen staff,
such as commis chefs and apprentices, specifically in pizza preparation and
cooking.

1. Salary & Benefits of Alluring Restaurant
2. Service Charge
3. 2 Days off per week
4. Public Holidays, Annual Leave
5. Social Security
6. Provident Fund
7. Group Insurance
8. Transportation Allowance
9. Meal Allowance
10. Bonus

พฤษภาคม 2025

full-time

- Minimum 2-3 years of experience in Revenue, E-Commerce department

- Very well experienced in hotel PMS, reservation system & OTAs extranet

- Problem-solving attitude

- Interpersonal and communication skills

- Able to communicate fluent in Thai and English

- Maximize hotels' room night production and revenue on Online Travel Agents (OTAs) through a range of activities aimed at increasing ranking, visibility and conversion

- Develop strong relationships with OTAs in order to keep H+ Hotel Plus up to date on their latest products and offerings in order to help improve hotel partners performance

- Reviewed competitor hotels on a daily basis and identified selling strategies opportunities and market trends for hotel partners

- Conduct a monthly revenue meetings (online meeting) with owner or representative of
owner providing reports on the performance, historical and future business, as well
as upcoming yield strategies

- Creating pricing strategies for hotel partners based on factors such as occupancy,
market demand, and competitive benchmarking

- Registration new listing hotel partners to OTAs

- Control workflows, comprehend, and develop your team members for better team performance

- Work from Anywhere
- Incentive
- H+ Hotel Plus fund
- Day Off 7-8 Days/Month
- Social Security
- Vacation
- Public Holiday
- Staff Activities
- Opportunity for professional development and growth within the company

กรกฎาคม 2024

full-time

?Diploma in Tourism / Hospitality Management
?Minimum of 3 years of experience in a similar capacity with proven track records
?Excellent reading, writing and oral proficiency in English language
?Proficient in MS Excel, Word, & PowerPoint
?Strong leadership, interpersonal and training skills
?Good communication and customer contact skills
?Service oriented with an eye for details
?Ability to work well in stressful & high-pressure situations
?A team player & builder
?A motivator & self-starter
?Well-presented and professionally groomed at all times
?Base in Bangkok ? Hybrid location (Hotel Prachinburi / Home / Corporate Office Bangkok)

Position Overview

Responsible for achievement of rooms, catering, events revenue and sales pertaining to the hotel's other revenue earning services and facilities.
Act as the point of contact for customers related to corporate sales with a strong focus on building long-term, value-based customer relationships that enable the hotel to achieve its sales objectives.
Also achieve personal sales goals and is involved in the planning of sales goals.
This position has shared responsibilities for guest and employee satisfaction and for the financial performance of the department.
This role is an integral part of the hotel's positioning in the upper scale sector and will be essential in proactively targeting high-profile clientele.

This role requires the successful candidate to work hours to suit the business needs and will include evening and weekend hours.

Job Description

Drive Business Development
Proactively generate new leads, conduct effective sales calls, and plan targeted account penetration to grow revenue and market share.

Client Engagement & Negotiation
Build and maintain strong relationships with clients through regular site inspections and entertainment meetings; negotiate rates and contracts to maximize hotel profitability.

Sales Planning & Reporting
Develop and execute monthly action plans for Government / Corporate and MICE business, associations and wedding planners assigned market segments, review account production, and report business trends and opportunities to the Director of Sales & Marketing.
Have proficiency in S&C software and the S&M computer programs.
Maintain an updated company / contact profile, key information and sales activities should be updated at all times.
Develop an action plan that will address the accounts needs and demands and must be reviewed with the Director of Sales/ Director of Sales & Marketing on a quarterly basis. This includes tactical plan of action for RFP accounts and development of other key accounts. The action plan must be specific, measurable, actionable, realistic and time bound.

Market Intelligence
Monitor competitors' activities, pricing strategies, and client movements to ensure a competitive edge and adapt sales tactics accordingly.

Team Leadership & Development
Lead, train, and evaluate the sales team to ensure professional conduct, skill development, and high-performance standards.

*Officer Check.
*Service Charge
*Group life insurance.
*Public holiday 15 day/year.
*Vacation
*Day off 8 days/month.
*Telephone cost
*Transportation

Service Charge

full-time

- Proven experience (1?2 years) in a front desk or customer service role within a 5-star hotel or hospitality setting.
- Proficiency with hotel PMS (e.g., Comanche, Opera, Maestro, or similar systems).
- Excellent verbal and written communication skills in English (additional languages are an advantage).
- Impeccable grooming, professional appearance, and demeanor.
- Strong problem-solving skills and the ability to handle pressure with poise and courtesy.
- Flexibility to work various shifts including evenings, weekends, and holidays.

- Greet all guests with warmth and professionalism, ensuring a five-star welcome and farewell.
- Handle check-in and check-out procedures efficiently and accurately using the property management system (PMS).
- Anticipate guest needs and handle all inquiries, requests, or concerns with discretion, urgency, and grace.
- Provide concierge services including restaurant reservations, transportation arrangements, tour bookings, and special event coordination.
- Maintain up-to-date knowledge of hotel amenities, services, promotions, and local attractions.
- Liaise with housekeeping, bell staff, and other departments to ensure guest expectations are met and exceeded.
- Handle guest complaints or feedback with a solutions-oriented mindset and escalate issues appropriately.
- Process payments and manage cash, credit card, and billing procedures securely and correctly.
- Ensure the lobby and front desk areas are clean, orderly, and representative of the luxury experience.
- Uphold brand standards and contribute to a positive, collaborative team culture.

* 5-day work week
* Training & Development program
* Vacation and Public Holiday
* Social Security
* Group Insurance (IPD)
* OPD 36,000THB per year
* Dental Allowance 6,000THB per year
* Provident Fund
* Uniform
* Meal Allowance 2,500THB per month
* Lunch Coupon
etc.

กรกฎาคม 2019

full-time

- Bachelor's degree or higher in Tourism and Hospitality Management, English, or related fields
- Direct experience in a similar role is an advantage
- Good English communication skills
- Ability to communicate in Chinese, Japanese, Korean, or Arabic is a plus
- Good understanding of hospitality and service industry
- Presentable appearance with a service-minded attitude
- Strong team player
- Excellent interpersonal skills
- Able to handle problems and unexpected situations efficiently
- Energetic and enthusiastic
- Creative and proactive
- Proficient in basic computer programs

- Ensure smooth operations during guest check-in and check-out processes
- Provide assistance, support, and problem resolution for guests
- Coordinate with internal departments, cross-functional teams, and external service providers to support guest services
- Offer information and assistance to guests regarding hotel facilities and local attractions
- Record and prepare necessary reports for management and related departments
- Attend meetings and training sessions as assigned by the company
- Perform other tasks as assigned

* 5-day work week
* Training & Development program
* Vacation and Public Holiday
* Social Security
* Group Insurance (IPD)
* OPD 36,000THB per year
* Dental Allowance 6,000THB per year
* Provident Fund
* Uniform
* Meal Allowance 2,500THB per month
* Lunch Coupon
etc.

กรกฎาคม 2019

full-time

-Strong background in hotel sales and revenue management

-Proven ability to drive room and event sales

-Excellent communication and client relationship skills

-Experience with corporate, MICE, and leisure market segments

-Skilled in sales forecasting and market trend analysis

-Familiar with hotel systems (e.g., Opera, Delphi, Salesforce)

-Team leadership and staff development capabilities

-High level of service mindset and attention to guest needs

-Fluent in English; additional languages are an asset

รับผิดชอบในตำแหน่งงาน และทำงานให้บรรลุเป้าหมายที่กำหนด

-

Service Charge

full-time

ไม่ระบุ

Senior Sales Manager - Corporate

- 8 day off / Month

- 16 Days Public Holiday / Year

- Hotel Service Charge (AVG.15K)

- Group Life Insurance

- 2 Meals on duty

- Uniform

- Staff discount benefit

เมษายน 2024

full-time

ไม่ระบุ

รับผิดชอบในตำแหน่งงาน และทำงานให้บรรลุเป้าหมายที่กำหนด

Welfare & Benefits

1. 6 Days off per month
2. Service Charge
3. Annual salary adjustment and annual bonus
4. 2 Meals per shift
5. Locker, uniform
6. Public Holidays and Vacation
7. Social Security
8. Group Insurance
9. Physical Check-up
10. Recognition Award
11. Staff Rate at Mida & Resort Group
12. Staff Birthday & Staff Party
13. Training & Development Program
14. Other allowance

Service Charge

full-time

? SUN Cloud.
? Future log (or MC).
? VAT & Withholding Tax familiarity.
? Accounting degree ( if possible)
? Branded hotel experience minimum 2 years.

รับผิดชอบในตำแหน่งงาน และทำงานให้บรรลุเป้าหมายที่กำหนด

- Service charge
- 8 day off per month
- Annually Bonus
- Meal allowance
- Group Insurance
- Training

ธันวาคม 2023

full-time

ไม่ระบุ

รับผิดชอบในตำแหน่งงาน และทำงานให้บรรลุเป้าหมายที่กำหนด

- 8 day off / Month

- 16 Days Public Holiday / Year

- Hotel Service Charge (AVG.15K)

- Group Life Insurance

- 2 Meals on duty

- Uniform

- Staff discount benefit

เมษายน 2024

full-time

- A minimum of 3 years of experience as Director of Food & Beverage in a luxury 5-star hotel environment.
- Strong strategic and commercial acumen in F&B marketing, positioning, and revenue optimization.
- Proven leadership skills with the ability to coach, develop, and inspire large and diverse teams.
- Expertise in managing both restaurant and bar operations with a creative and guest-centric approach.
- Excellent interpersonal, communication, and presentation skills.
- Fluent in English; Thai language proficiency is an advantage.
- Passionate about creating memorable dining experiences and upholding high standards of excellence.

The Director of Food & Beverage is a key executive role responsible for leading all aspects of the hotel?s food and beverage operations, including restaurants, bars, room service, and event catering. This individual will play a strategic role in crafting innovative F&B concepts, driving revenue, ensuring operational excellence, and mentoring a high-performing team in line with the brand's 5-star lifestyle positioning.

Key Responsibilities:
- Lead and oversee the entire F&B division, ensuring all outlets (restaurants, bars, room service, and banquets) operate smoothly and in alignment with the brand standards.
- Develop and implement strategic business plans, promotional campaigns, and marketing initiatives to maximize revenue and enhance guest experience.
- Ensure the highest quality of service and product delivery consistent with luxury hospitality standards.
- Collaborate closely with the Executive Chef on menu planning, product sourcing, and food cost control.
- Monitor departmental performance, analyze financial reports, and manage budgets effectively.
- Mentor, inspire, and train F&B managers and service teams to deliver exceptional, personalized service.
- Drive innovation in food and beverage concepts aligned with The Salil Hotel?s ?Journey of Dream? identity and lifestyle experience.

- 8 day off / Month
- 16 Days Public Holiday / Year
- Hotel Service Charge (AVG.15K)
- Group Life Insurance
- 2 Meals on duty
- Uniform
- Staff discount benefit
- Bonus (According to company policy)
- Increment (According to company policy)

เมษายน 2024