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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Waiter.

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Courtyard by Marriott

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Job Description

Amara Singapore

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Job Description

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.
• Perform check-in and check-out duties. Assign room and prepare keys for check-in.
• Resolve guests complaints to their satisfaction.
• Patrol with Security the hotel premises to ensure orderliness.
• Responsible for the Guest Service Manager float and currency exchange.
• Process 3rd party charges such as credit card charges.
• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.
• Walk VIP guests and bridal couple to the guestroom.
• Complete Daily Duty Manager log after each shift.
• Prepare Guest incident report
• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
• Maintain close liaison with all other departments to ensure 100% guests satisfaction.
• Attend Department meetings and other meetings as required.
• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.
• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
• Conduct performance appraisals for Associates and manage their performance by coaching and training them in accordance with established hotel standards.

JOB REQUIREMENTS:

• Good leadership skills
• Ability to multi-task in a demanding environment
• Excellent customer service, communication and interpersonal skills

EM Grand Spa

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Job Description

Supervising day-to-day operations of front desks and reception areas
Training and managing staff
Addressing customer complaints and queries
Managing budgets and preparing reports
Assisting the Front Office Manager in administering front office functions

Anchor Land Holdings Inc.

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Job Description

Job Duties & Responsibilities:

• Lead, train, and mentor front office associates to maintain excellent customer service.
• Monitor staff performance, provide feedback, and assist in scheduling shifts.
• Ensure compliance with hotel policies, procedures, and service standards.
• Address performance issues and recommend improvements or disciplinary actions when necessary. Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
• Handle complex guest inquiries, complaints, and special requests promptly and professionally.
• Ensure smooth check-in and check-out processes, minimizing wait times.
• Assist in managing guest relations, ensuring high satisfaction and resolving concerns.
• Supervise room reservations, ensuring accuracy in bookings and billing.
• Oversee cashiering functions, payments, refunds, and financial transactions.
• Maintain accurate records, reports, and shift logs for seamless handovers.
• Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
• Ensure proper handling of lost and found items, guest messages, and mail.
• Communicate updates on hotel policies, promotions, and events to guests and staff.
• Assist the Front Office Manager in preparing reports on occupancy, revenue, and performance metrics.
• Monitor and maintain front desk equipment, ensuring smooth operations.
• Implement and enforce safety, security, and emergency procedures.

Qualifications:

• College graduate of Hotel and Restaurant Management or any related course.
• Minimum of 2 years’ experience as Front Office Associate or 1-year experience in a front office supervisory role
• Proficiency in hotel management software (e.g., Opera, PMS, or similar).
• Strong oral and written communication skills
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to handle stressful situations with professionalism and poise.
• Flexibility to work in shifts, including weekends and holidays.
• Preferably with hotel pre-opening experience.

Anchor Land Holdings Inc.

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Job Description

Job Duties & Responsibilities:

• Ensure guests receive personalized and high-quality service throughout their stay.
• Address and resolve guest concerns and complaints efficiently and professionally.
• Monitor guest feedback through surveys, online reviews, and direct interactions to identify improvement areas.
• Implement guest loyalty programs and VIP services to enhance guest retention.
• Ensure accurate and efficient room assignments, reservations, and billing procedures.
• Work closely with housekeeping, F&B, and other departments to meet guest expectations.
• Monitor lobby and public areas to ensure cleanliness, order, and a welcoming atmosphere.
• Build strong relationships with frequent guests, corporate clients, and VIPs.
• Manage guest complaints on online platforms and review sites, ensuring timely responses and reputation management.
• Recommend and implement guest engagement initiatives, such as special welcome amenities and personalized experiences.
• Ensure adherence to hotel policies, safety protocols, and guest privacy regulations.
• Coordinate with security and emergency response teams to maintain a safe and secure environment for guests.
• Monitor adherence to health and safety guidelines, especially in high-touch guest areas.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
• Interact & engage with guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate

Qualifications:

• College graduate of any Tourism and Hospitality Management or any related course;
• Minimum of 1 year experience as a guest experience or front office associate 
• Preferably has a 1-year experience in a hotel supervisory role
• Strong Training Facilitation Skills
• Customer Service
• Good tracking and keen to details
• MS Office, OPERA System and other relevant software/applications
• Strong oral and written communication skills
• Good time management skills
• Flexibility/adaptability

Private Advertiser

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Job Description

🌟 Front Office Assistant Wanted – Kepong & Petaling Jaya 🌟

Looking for a dynamic role where you can showcase your communication skills? We’re hiring a Front Office Assistant for both Kepong and Petaling Jaya! You choose the location that’s more convenient for you.

What We’re Looking For:

• Able to speak Mandarin, Malay, and any other language (added advantage)

• Willing to work on weekends and public holidays

• Minimum SPM qualification

• Friendly, customer-oriented, and positive attitude

What We Offer:

• Competitive salary: RM 1,700 – RM 2,300

• Flexible location: Kepong or Petaling Jaya

• Opportunity to work in a fast-paced environment with a great team

• Hostel provided (if needed)

If you're ready to take on this exciting role, send your resume now!

Momentus Hotel Alexandra

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Job Description

Job Description

• Manages room assignments and inventory to optimize occupancy.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Handle group reservations, ensuring accuracy in room blocks and special requests.
• Is the main point of contact for group bookings, from pre arrival to post departure.
• Work with Sales & Reservations to align group requirements executed diligently.
• Assign & prepare preferred rooms with welcome card & amenities for corporate bookings
• Handles all email communications to Front Office & follow up.
• Support Call Centre as and when necessary.
• Manage par-level for guest and operation supplies.

 

Job Requirements

• Is a self-starter and can work independently.
• Experience in hotel operations, especially Rooms and Reservations.
• Strong knowledge of property management systems (PMS)
• Excellent communication and organizational skills.

Momentus Hotel Alexandra

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Job Description

Job Description

• Ensure smooth day-to-day operations at the front desk and lobby.
• Accountable for all activities at the Reception desk.
• Mentor and coach every team member 
• Conduct training needs analysis and identify competency gaps
• Prepare and update duty rosters to ensure adequate staffing at all times.
• Responsible for cashiering functions transactions.
• Monitor, respond and follow-up timely to both guest and internal email.
• Ensure all guest requests, complaints, feedback are well-documented.
• Review and analyse guest satisfaction surveys (GMS) and feedback.
• Room inventory and assignments are managed appropriately.
• Leads & organize groups activities from arrival to departures and billings.

 

Job Requirements

• Proven experience in front office or hospitality management of at least 2 years in similar capacity.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of hotel PMS and front office procedures
• Experience in staff training and performance management.

Brentwood Suites

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Job Description

About the role

Brentwood Suites seeks a dynamic and experienced Jr. Duty Manager to join our team. As a Jr. Duty Manager, you will play a crucial role in ensuring our hotel's smooth and efficient operation and providing exceptional customer service to our guests. This is a full-time position.

What you'll be doing

• Oversee the daily operations of the hotel's front office, ensuring a seamless check-in and check-out experience for guests
• Assist with the management of the Front Office staff, including scheduling, training, and performance monitoring
• Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
• Collaborate with other departments to ensure a cohesive and coordinated service delivery
• Contribute to the development and implementation of policies and procedures to enhance the guest experience
• Maintain accurate records and documentation related to hotel operations
• Participate in the development and execution of marketing and promotional activities

What we're looking for

• A graduate with a Bachelor's Degree in HRM, Hospitality Management, or Tourism
• Minimum of 1 year of experience in a front office (in a jr manager capacity) in the hospitality industry
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and staff
• Excellent problem-solving and decision-making abilities, with a focus on providing exceptional customer service
• Proficient in using hotel management software and other relevant technologies
• Flexible and adaptable, with the ability to work in a fast-paced environment
• Commitment to teamwork and collaboration
• Proficiency in English and the local language

 

The Ascott Limited

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Job Description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts