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Restaurant and Banquet Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Managing daily F&B operations of the restaurant, bar and banqueting
  • Soliciting guest feedback
  • Using that feedback to help us improve our F&B operation
  • Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the business of Fine Dining within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You love exploring new cultures.
  • You love communicating with people, even if they have trouble understanding you.
  • You truly love the sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
  • Banqueting experience is highly desirable
  • Previous experience living/working outside your home country, preferably in Asia.
  • Good F&B business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Waiter

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Waiter.

This challenging full time hands-on position is for you if you:

  • Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
  • Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
  • Soliciting guest feedback to improve our F&B operation
  • Perform any other duties as assigned by the hotel's management
  • Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
  • An environment where you're given opportunity to grow and advance in your F&B career.
  • Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Guest Relations Executive (Hotel Front Office) (Up $3k, Central)

6-May-2025
RecruitFirst Pte. Ltd | 54370 - Singapore
This job post is more than 31 days old and may no longer be valid.

RecruitFirst Pte. Ltd


Job Description

Perm position
Nearest MRT: Telok Ayer (within 5 mins walk)

5 days’ across mon – sun, 44 hours/ wk.

Rotating across: 7.00am - 4.30pm, 1.00pm - 10.30pm, 10.30pm - 7.00am

Up $3000 + VB + night shift allowance + flexi benefits! (depending on experience)

Duties

-Answer phones calls professionally

-Register guests, issue room keys, provide information on hotel services and room location.

-Work closely with the Duty Managers (DM)/Guest Relations Executive (GRE) to ensure daily operations in Front Office are run smoothly.

-Respond appropriately to guest complaints and do service recovery

-May routinely book guest reservations, process cancellations, revisions, and information updates on changes.

-Perform other duties as assigned

Requirements:

- Preferably those with front office experience / front facing roles in customer oriented industry
- Good command of spoken English
- Good grooming
- Comfortable with rotating shift and working on weekends/ PHs.

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click Apply Now

Alicia Lim Si Le

R2197748

EA License No: 13C6342

Only shortlisted candidates will be contacted.Thank you

In-Room Dining Supervisor

4-May-2025
Banyan Tree Hotels & Resorts Pte Ltd | 54234 - Singapore
This job post is more than 31 days old and may no longer be valid.

Banyan Tree Hotels & Resorts Pte Ltd


Job Description

Main Duties and Responsibilities

Mandai Rainforest Resort is seeking a dedicated and service-oriented In-Room Dining Supervisor to oversee and elevate the in-room dining experience for our guests. This role plays a critical part in ensuring seamless food and beverage service, while embodying the resort’s commitment to sustainability, hospitality, and the natural environment.

The ideal candidate is passionate about service excellence, attentive to detail, and experienced in luxury hospitality standards. You will supervise daily operations, lead the in-room dining team, and uphold hygiene and quality standards in line with our rainforest-inspired ethos.

Key Responsibilities

  • Supervise and coordinate all aspects of in-room dining operations to ensure timely and accurate delivery of food and beverages.
  • Monitor guest orders and ensure prompt, courteous, and personalized service that aligns with the resort’s luxury and sustainability standards.
  • Lead, train, and motivate a team of in-room dining attendants to deliver consistently high levels of guest satisfaction.
  • Maintain cleanliness and presentation standards for all in-room dining equipment, trolleys, and pantries.
  • Handle guest feedback and complaints professionally, ensuring quick and effective resolution.
  • Coordinate with the culinary and stewarding teams to ensure order accuracy, dietary requirements, and timely preparation.
  • Maintain stock levels and inventory for in-room dining supplies.
  • Ensure compliance with all food safety, hygiene, and sanitation regulations.
  • Support the implementation of eco-friendly initiatives in alignment with the resort’s sustainability goals.
  • Prepare reports on daily operations, guest feedback, and team performance as required.

Job Requirements

  • Minimum 2–3 years of experience in a supervisory role within F&B, preferably in a luxury hotel or resort.
  • Strong knowledge of in-room dining operations and high-end guest service.
  • Excellent communication and interpersonal skills.
  • Flexible to work shifts, including weekends and public holidays.
  • Knowledge of POS systems and basic administrative reporting.

Guest Services Executive

29-Apr-2025
Aqueen Hotels Pte Ltd | 54078 - Singapore
This job post is more than 31 days old and may no longer be valid.

Aqueen Hotels Pte Ltd


Job Description

Job Description & Requirements

Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  1. Excellent customer service abilities
  2. Excellent communication skills in English
  3. PC literacy
  4. Able to work on shifts

Duty Manager

29-Apr-2025
Accor Asia Corporate Offices | 53947 - Singapore
This job post is more than 31 days old and may no longer be valid.

Accor Asia Corporate Offices


Job Description


Company Description


Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.


Job Description


  • Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
  • Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry.
  • Coaching and training the Front Office team to improve or maintain the high service standards
  • Effectively oversee all guest arrivals and departures, ensuring that the room allocations and check-in / check-out processes follow set procedures and are customer centric.
  • Assist Front Office for check-in and check-out whenever required in effective and efficient manner.
  • Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel with proper follow-up.
  • Ensure that each service shortfall guest profile is updated in PMS with accuracy and complete guest history to enhance our Return Guest program.
  • Oversee ad-hoc projects and task such as Upselling, Loyalty Recruitment, Guest Experience and Stocks Inventory.
  • Preparation of Front Office work schedules and submitting to Front Office Manager for approval on a timely manner.
  • Prepare monthly reports for the Front Office Department and revise the key performance indicators together with the Housekeeping Department and the Reservations team.
  • Monitor the upsell program. Encourage and motivate the team to achieve the daily / monthly target set by Front Office Manager. To counsel any under-performing associates, if necessary.
  • Liaise daily with the Reservations team to ensure accuracy in room allocation as well as the maximization of yield.
  • Work closely with Engineering to ensure that maintenance requests are followed up on and completed efficiently.
  • Liaise with Housekeeping to ensure that room cleanliness standards are maintained. Checking of VIP rooms prior to arrivals to ensure amenities are accorded and rooms are of highest standards.
  • Ensure that public areas are clean and well presented with regular monitoring.
  • Welcoming of VIPs in the absence of Management.
  • Supervise lobby services such as valet and bellmen duties, ensuring that guest arrivals and departures are as efficient as possible.
  • Ensure that the night audits are conducted effectively and accurately.
  • Ensure there is management support and presence visible at the Front Office and in the lobby during key periods throughout the day.
  • To check on Front Office cashier closure ensuring all paperwork are correct with no discrepancies before ending of each shifts.
  • Monitor the Front Office team members’ shift duties periodically to ensure all are completed on a timely manner.
  • To coordinate with security in the investigation of irregularities and undesirable guests. And reporting such matters to Front Office Manager and Management on a timely manner.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
  • To represent the Management in their absence for any emergency situation that may arise.
  • To conduct regular patrolling of the hotel premises to ensure all are in order
  • Strive to implement the Sofitel Vision and demonstrate active use of the Sofitel Values.
  • Any other reasonable request as required by Hotel Management.

Qualifications


  • Minimum of 5 years hotel operational experience, Front Office essential, 5 star luxury environment preferred.
  • Strong operational background with experience in the implementation and management of brand standards
  • Project professional image at all times through personal presentation/ interpersonal skills.
  • Experience in the coaching and development of a professional management team.
  • Recruitment, selection and training of team members.
  • Able to initiate contact and establish rapport easily.
  • Efficient organization of time and work.
  • Ability to influence others to achieve common goals.
  • Ability to lead, develop and mentor the Front Office team.
  • Appreciates and maintains an effective outlet for stress.
  • Excellent numeracy, verbal and written communication skills.
  • Has the ability and willingness to undertake further development.
  • Works under pressure without negative impact.
  • Develops and maintains co-operative working relationships.

Duty Manager

28-Apr-2025
Accor Asia Corporate Offices | 53904 - Singapore
This job post is more than 31 days old and may no longer be valid.

Accor Asia Corporate Offices


Job Description


Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

  • Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
  • Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry.
  • Coaching and training the Front Office team to improve or maintain the high service standards
  • Effectively oversee all guest arrivals and departures, ensuring that the room allocations and check-in / check-out processes follow set procedures and are customer centric.
  • Assist Front Office for check-in and check-out whenever required in effective and efficient manner.
  • Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel with proper follow-up.
  • Ensure that each service shortfall guest profile is updated in PMS with accuracy and complete guest history to enhance our Return Guest program.
  • Oversee ad-hoc projects and task such as Upselling, Loyalty Recruitment, Guest Experience and Stocks Inventory.
  • Preparation of Front Office work schedules and submitting to Front Office Manager for approval on a timely manner.
  • Prepare monthly reports for the Front Office Department and revise the key performance indicators together with the Housekeeping Department and the Reservations team.
  • Monitor the upsell program. Encourage and motivate the team to achieve the daily / monthly target set by Front Office Manager. To counsel any under-performing associates, if necessary.
  • Liaise daily with the Reservations team to ensure accuracy in room allocation as well as the maximization of yield.
  • Work closely with Engineering to ensure that maintenance requests are followed up on and completed efficiently.
  • Liaise with Housekeeping to ensure that room cleanliness standards are maintained. Checking of VIP rooms prior to arrivals to ensure amenities are accorded and rooms are of highest standards.
  • Ensure that public areas are clean and well presented with regular monitoring.
  • Welcoming of VIPs in the absence of Management.
  • Supervise lobby services such as valet and bellmen duties, ensuring that guest arrivals and departures are as efficient as possible.
  • Ensure that the night audits are conducted effectively and accurately.
  • Ensure there is management support and presence visible at the Front Office and in the lobby during key periods throughout the day.
  • To check on Front Office cashier closure ensuring all paperwork are correct with no discrepancies before ending of each shifts.
  • Monitor the Front Office team members’ shift duties periodically to ensure all are completed on a timely manner.
  • To coordinate with security in the investigation of irregularities and undesirable guests. And reporting such matters to Front Office Manager and Management on a timely manner.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
  • To represent the Management in their absence for any emergency situation that may arise.
  • To conduct regular patrolling of the hotel premises to ensure all are in order
  • Strive to implement the Sofitel Vision and demonstrate active use of the Sofitel Values.
  • Any other reasonable request as required by Hotel Management.

Qualifications

  • Minimum of 5 years hotel operational experience, Front Office essential, 5 star luxury environment preferred.
  • Strong operational background with experience in the implementation and management of brand standards
  • Project professional image at all times through personal presentation/ interpersonal skills.
  • Experience in the coaching and development of a professional management team.
  • Recruitment, selection and training of team members.
  • Able to initiate contact and establish rapport easily.
  • Efficient organization of time and work.
  • Ability to influence others to achieve common goals.
  • Ability to lead, develop and mentor the Front Office team.
  • Appreciates and maintains an effective outlet for stress.
  • Excellent numeracy, verbal and written communication skills.
  • Has the ability and willingness to undertake further development.
  • Works under pressure without negative impact.
  • Develops and maintains co-operative working relationships.

Hospitality Development and Guest Experience Supervisor

28-Apr-2025
HIGH NOTE HOSPITALITY GROUP PTE. LTD. | 53949 - Singapore
This job post is more than 31 days old and may no longer be valid.

HIGH NOTE HOSPITALITY GROUP PTE. LTD.


Job Description

1. Position Overview

The Guest Experience Supervisor is responsible for ensuring the consistent delivery of outstanding guest service. This role bridges operational leadership and guest engagement, ensuring that each guest interaction reflects our commitment to hospitality, intentionality, grace, and honesty.

The Supervisor will lead daily front-of-house operations, train and mentor service staff, manage guest profiling initiatives, respond to feedback, and collaborate on enhancing the guest journey.

2. Key Responsibilities
  • Supervise daily front-of-house service operations across assigned outlets.
  • Lead, train, and mentor front-line staff to deliver consistent, exceptional guest experiences.
  • Build and maintain guest profiling systems to personalise service and drive loyalty.
  • Address and manage guest feedback with empathy and professionalism.
  • Collaborate with management to refine standard operating procedures (SOPs) and service flows.
  • Support the planning and execution of special events, activations, and community engagements.
  • Ensure service quality, cleanliness, and operational efficiency are upheld at all times.
  • Act as a brand ambassador, embodying and promoting the company’s service philosophy.
3. Qualifications & Requirements
  • Bachelor’s Degree or Diploma in Hospitality Management, Business, Sales & Marketing, or a related field.
  • Minimum of 3 years of experience in hospitality, guest relations, or customer-facing supervisory roles.
  • Strong leadership skills with the ability to inspire, coach, and guide teams.
  • High emotional intelligence (EQ), strong interpersonal and communication skills.
  • Excellent peripheral awareness, active listening ability, and guest anticipation skills.
  • Proficient in the use of POS systems, CRM platforms, and basic Microsoft Office tools.
  • Ability to work flexible hours, including weekends and public holidays, as operationally required.
  • Passionate about creating memorable guest experiences and committed to continuous improvement.
4. Core Competencies
  • Hospitality Leadership: Leads service with warmth, grace, and attentiveness.
  • Operational Excellence: Maintains high standards of service and operational detail.
  • Emotional Intelligence: Demonstrates empathy, peripheral vision, and active listening.
  • Guest-Centric Approach: Anticipates guest needs and responds thoughtfully.
  • Adaptability: Thrives under dynamic, fast-paced hospitality environments.
  • Team Collaboration: Works cohesively with colleagues across functions.
5. Reporting Structure
  • Reports to: General Manager / Guest Experience Manager
  • Supervises: Front-of-House Staff
6. Other Information
  • This role requires long hours on foot, high emotional resilience, and the ability to handle unpredictable service days.
  • Recognition within the team is based on genuine service contributions and the ability to foster meaningful guest connections.

GUEST RELATIONS MANAGER

26-Apr-2025
THE HAPPY TWIG PTE. LTD. | 53764 - Singapore
This job post is more than 31 days old and may no longer be valid.

THE HAPPY TWIG PTE. LTD.


Job Description

Key Responsibilities:

  • Greet guests warmly and ensure a welcoming and friendly atmosphere.
  • Build strong relationships with guests to encourage repeat business.
  • Manage reservations and coordinate seating to optimize flow and reduce wait times.
  • Handle guest complaints and concerns with professionalism and quick problem-solving.
  • Coordinate with service staff and kitchen team to ensure smooth dining experiences.
  • Monitor guest satisfaction during and after service.
  • Maintain a database of regular/VIP guests and their preferences.
  • Promote specials, seasonal offers, and events to guests.
  • Gather guest feedback and report to management for continuous improvement.
  • Support marketing and customer engagement initiatives.
Requirements:
  • Proven experience in customer service or hospitality.
  • Excellent communication and interpersonal skills.
  • Friendly, approachable, and calm under pressure.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and handle a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays.
  • Willingness and availability to work split shifts as required.
What We Offer:
  • Competitive salary + performance-based incentives
  • Opportunities for growth and advancement
  • Staff meals and discounts
  • A vibrant, team-oriented work environment

Page 11 of 11 in All Rooms Division Jobs in Singapore

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