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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Hilton Hotel

Job Description

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Phatara 8 Co., Ltd.

Job Description

What You’ll Do
• Oversee daily restaurant operations to ensure smooth and efficient service
• Lead and inspire the front-of-house team to deliver exceptional guest experiences
• Maintain high standards of service, atmosphere, and presentation
• Manage staff scheduling, inventory, and operational planning
• Work closely with the kitchen and tea team to create a seamless dining experience
• Handle guest feedback and ensure customer satisfaction

What We’re Looking For
• Experience as a Restaurant Manager / Assistant Manager / Supervisor in hospitality or premium dining
• Strong leadership and team management skills
• Excellent communication and a strong service mind
• Good command of English
• Professional appearance with attention to detail
• Passion for hospitality, tea culture, or premium dining is a plus

Working Schedule
6 days/week (Tuesday – Sunday)
Day off: Monday (restaurant closed)

Compensation & Benefits
• Salary based on experience
• Monthly service charge
• Staff meals
• Uniform provided
• Social Security
• Tea training and professional development

Apply Now
Send your Resume to: hrmanager@phatara8.com

For more information:
02-252-1353 ext. 5012, 5026, 3002

Come join a team that values the art of tea and heartfelt hospitality.

ASIAN TECHNOLOGY SOLUTIONS COMPANY LIMITED

Job Description

Responsible for Three Buildings (Almost 1,000 Rooms)

Responsibilities:

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

• Actively seek verbal feedback from customers and team members at every opportunity.

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Maintain a presence in the lobby setting the example for team members for guest service.

• Have detailed knowledge of hotel departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.

• Monitor standards through regular standards review checks.

• Implement and follow through with improvements identified.

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

Qualifications:

• Have direct experience working in 4 – 5 stars hotel

• Immediately onboard is preferred

• Able to work 6 days per week

• Proactive and mature

• Be able to manage team

Benefits:

• 15 traditional holidays or public holidays (the hotel takes other days to replace public holidays later)

• Social security

• Group insurance

• Vacation leaves 6 days a year

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. 

What will I be doing? 

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: 

• Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. 

• Communicate effectively both verbally and in writing to provide clear directions to staff.  

• Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.  

• Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. 

• Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. 

• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. 

• Listen to and understand requests, issues and situations from both guests and team members.  

• Regular attendance in conformance with the standards established by Hilton from time to time. 

• Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. 

• Support and motivate front desk team members by leading by example and employing competent and consistent management practices. 

• Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.  

• Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.  

• Follows-up with all guests to ensure satisfaction with problem resolutions. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Allocate room in accordance to the guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Ensure that guests’ profiles and information is input into the Police Report system in a timely and accurate way. 

• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. 

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. 

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. 

• Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. 

• Handle guest relocations as required.  

• Familiar with and master the Front Desk system. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Front Desk Supervisor serving Canopy Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand the English language to communicate effectively with guests and employees. 

• Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems. 

• Good interpersonal skills to provide overall guest satisfaction. 

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• 2 to 3 years of related working experience preferred. 

At Canopy Bangkok Sukhumvit, people make the place.

We’re not just a hotel team, we’re local enthusiasts, cultural connectors, and in-the-know hosts. Every role is about bringing the neighborhood to life, through conversations, recommendations, and experiences that feel personal and real.

If you’re curious, creative, and tuned into what’s happening around you, this is a place to grow, connect, and shape something meaningful.

Minor International PCL.

Job Description

Minor International PCL.

Job Description

Minor International PCL.

Job Description

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Requirements (Summary)

• Bachelor’s degree in Hospitality or related field

• Minimum 8 years of Front Office experience in supervisory role

• Strong leadership, problem-solving, and communication skills

• Good command of English and proficiency in MS Office

• Detail-oriented, service-minded, and able to work under pressure

Key Responsibilities (Summary)

• Oversee Front Office and Fitness operations to ensure smooth and efficient service

• Manage guest relations, handle feedback, and resolve complaints professionally

• Lead, train, and supervise team members to maintain service standards

• Monitor departmental budget, reports, and guest credit controls

• Organize guest activities and engagement initiatives

• Perform administrative duties and act as Manager on Duty (MOD) when required

VISIT NATURAL DETOX RESORT

Job Description

🏝️Thinking of living your dream on a tropical island? JOIN US! #KohSamui #JobKohSamui 

Be the change you want to see in the world!

Do you want to make a positive change in people's lives, while living on a tropical island and getting paid for it?

Then look no further, we are looking for staff

of the Visit Natural Detox Resort and the Wild Tribe Superfood Cafe.

The perfect candidate (M/V) has :

• Interest in health & fitness

• Experience in front office management and restaurant service

• Interest in vegan / vegetarian lifestyle

• Team leader and great attitude

• Always positive, smiling and welcoming - even when you didn't sleep properly

• Good command of English

• Able to work under pressure

• Leadership skills

• Able to build a good team

• Interested in Boutique products and sales

If you think you are the perfect candidate for us please send resume to Yasumin@visitnaturaldetoxresort.com

Benefits:

• Private staff accommodation including water and electricity bills

• Social Security

• Monthly tips between 1,000-4,000 THB

• Salary starting at 25,000 THB / month, depending on experience

• Daily meal allowance 50 thb per day

• Yearly bonus

• 4 working days and 3 days off per week and plus 16 days Public holidays 

•  Free Yoga, May Thai, Fitness and all activities on days off

• Transportation cost to Samui

• Uniforms

• 40% off for F&B in Wild Tribe Cafe

Responsible for managing the Employer’s leadership team, in order to deliver an excellent Guest experience. The Front Office Manager is required to successfully manage the balance between the team and guest satisfaction.

Front Office Manager roles and responsibilities:

• Oversee the operations functions of the Employer, as per the Organizational chart.

• Hold regular briefings and meetings with Front Office, Housekeeping and Food & Beverage departments.

• Ensure full compliance with operating controls and service standards.

• Lead key property issues including customer service, and excellent Guest experience.

• Handling complaints, and overseeing the service recovery procedures.

• Ensure all decisions are made in the best interest of the Employer and management.

• Developing improvement actions, carrying out cost savings.

• Closely monitor business reports on a daily basis and take decisions accordingly.

• Prepare monthly financial documents for the accounting department.

• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

• Overseeing and managing all departments and working closely with The Retreat Managers & Directors on a daily basis.

• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.

• Provide effective leadership to all team members.

• Reservation management. Record the reservation from OTAs to our booking system.

• Responsible for safeguarding the quality of operations both (internal & external audits).

• Responsible for Front Office & Restaurant daily revenue and expenses reports.

• Responsible for housekeeping room cleaning daily reports.

• Responsible for following up some maintenance work with the Engineering department.

• Responsible for following up housekeeping work.

• Responsible for training the trainees.

• Responsible for rechecking the booking system.

• Keep front desk clean, tidy and supplied with all the necessary supplies

• Great communication with and welcome guests

• Keep the office in order

• Answer all the customers' questions and address their complaints

• Answer all incoming calls and redirect them or keep messages

• Receive letters, packages and send them to appropriate destination

• Monitor office supplies 

• Place supply orders when necessary

• Monitor and update records and files

• Ensures that all team members are trained on technical and service aspects of their position.

• Ensure that all team members clearly understand their job roles, responsibilities, and performance expectations.

• Gives constructive feedback to team members to assist them in their overall job performance.

• Maintain working relationships and communicate with all departments.

• Maintain master keys control.

• Verifies that accurate room status information is maintained and properly communicated.

• Resolve guest problems quickly, efficiently, and courteously.

• Update group information. Maintains, monitors, and prepares group requirements.

• Relay information to appropriate personnel.

• Check-in and check-out the guests and collect the full payment.

• Take care of the money in the safety box to be correct before handing it to the accounting department daily.

• Always support the restaurant when busy without anyone asking for it.

• Enforce all cash-handling, check-cashing, and credit policies.

• Wear the proper uniform at all times.

• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

• Monitor all V.I.P 's special guests and requests.

• Review Front office log books and Guest feedback forms on a daily basis.

• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, reports and tracking logs.

• Manage guest bookings and reservations.

• Manage Social Media accounts when available.

• Greet customers, presenting menus, take orders, suggest and recommend meal promotions appropriately

• Prepare drinks, serves food/beverages to customers

• Prepare the bill that itemizes total meal costs and sales taxes

• Perform cashiering duties when needed

• Attend and respond to the customers requests promptly and professionally

• Complete the routine of restaurant-opening and closing, duties during shift handover, and closing at night when needed

• May be required to prepare simple food/drinks when needed

• Support the RM and the owners as requested.

Anya Hotel

Job Description

Nivata Tapestry Collection By Hilton

Job Description

Job Description

Job Description

Key Responsibilities

• Supervise daily front desk operations and support Guest Service Agents

• Ensure smooth check-in and check-out procedures

• Handle guest requests, complaints, and special situations professionally

• Monitor daily reports, reservations, and room status

• Coordinate with housekeeping and other departments

• Train and guide front desk staff to maintain service standards

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field

• At least 1–3 years of experience in Front Office operations

• Previous supervisory experience is preferred

• Good command of English communication

• Strong leadership and problem-solving skills

• Able to work in shifts

What We Offer

• Weekly day off

• Public holidays

• Social Security

• Performance-based bonus

• Staff uniform

Wisanee Company LTD

Job Description

ABOUT US

Welcome to Amy Village, the Resort operated by the company Wisanee Co. Ltd. (check Amy Village Google profile)! A cute little resort/residence located in the heart of Lamai - Koh Samui. Amy Village sets between a resort experience for guests, offering amenities and services similar to those of resorts, and a residence where guest are already semi independent. Most of our guests belong to the community of "digital nomads", working remotely and online. With a total of 17 apartments, and an average stay of 1 month, it is very easy to get to know them, understand their preferences, and be there for them when they actually need it, offering the right services at the right time.

KEY RESPONSIBILITIES

• Welcoming guests physically

• Record, process and complete all check ins and check outs during shifts, following procedure

• Record, process and complete guest extra service requests (cleaning services, laundry, transportation, tours)

• Handle, record and process cash payments

• Handle/report communication between guests and housekeeping team, between guests and maintenance, between guests and upper management

• Handle guest complaints Level 1
  

PROFILE

• Welcoming and smiling

• Vibrant and bright energy

• Organized and disciplined

• Good balance between friendliness and professionalism

• Natural standards of carrying on good work

• No experience in hotel front desk is ok

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication in English, and in general. This means:

  • Being able to be perfectly understood by guest, without guests having to ask to "repeat"

  • Being able to have a quick chit-chat moment with guest, outside of attending to their requests

  • Finding what to ask to guests, and at the right time to cater to their needs

• Good commend of using a computer OR fast learner of using softwares and other necessary tools for the job

WHAT YOU WILL LEARN

• English communication: the efficient one (spoken to the management), and the formal one (spoken with customers)

• How to treat, filter and deliver information in a timely manner, both to customers and management

• How to get organized, manage your own time and work with a system

• The right balance between friendliness and professionalism

• How to know about customers better than anyone else!

REQUIREMENTS

Position only open to candidate with full working rights in Thailand

BENEFITS & COMPENSATION

• Competitive salary with possibility to increase quickly over the next months following the first day

• Social security paid

• 1 Sick leave per month

• 1 Paid leave per month

• Dinner invitation with staff to celebrate promotions or reward good work

• 8:00 - 5:00 pm | No night shift

• *Note: we do not collect service charge from the guest

Accor Asia Corporate Offices

Job Description

YUMMI UMAMI LTD.

Job Description

WHY YUMMI UMAMI?

We’re a boutique hospitality company with popular brands such as Yellow Lane (restaurant), Dip (garden onsen, sauna, and ice bath), and People of Ari (theatre/events group). We’re international, friendly, and passionate, with a flat hierarchy where everyone has a voice.

?

Front of House

:

• : Service Mind

• :

• :

• : / walk-in

• :

• :

• :

• : (Back of House)

Are you a highly energetic individual with excellent interpersonal skills who can deliver exceptional service with a natural smile?

We are looking for dedicated and service-minded Front of House staff to join our team and ensure every guest receives warm and professional hospitality.

Knowledge and competence qualifications :

• Service Skills: Possess a strong Service Mind and understand customer needs.

• Communication: Excellent communication skills , possess a credible and friendly personality, and be proficient in English communication, as the majority of customers are foreigners.

• Attention to Detail: Be able to manage orders and financial transactions accurately and precisely.

• Previous experience in Western restaurant service will be given special consideration.

• Positive energy, emotional maturity, and a genuine passion for hospitality

Duties and Responsibilities

• Greeting and Management: Warmly welcome customers, manage reservations/walk-ins, and guide customers to their tables or appropriate areas.

• Menu Presentation: Explain details of the food and beverage menu, provide accurate information, and take orders precisely.

• Service: Serve food and beverages following proper procedures and adhering to our service standards.
  Regularly check the cleanliness and organization of the service area, tables, and equipment.

• Handling Inquiries and Issues: Professionally manage customer questions, suggestions, or complaints and find appropriate resolutions.

• Coordination: Effectively communicate and coordinate with the Kitchen team (Back of House) to ensure smooth food delivery.

EXTRAS
To apply, please email hr@yummiumami.com with a brief introduction and a copy of your CV/resume.

PERSOL Thailand

Job Description

Responsibility:

• Welcome and assist both Thai and international customers professionally

• Provide information about clinic services, promotions, and treatment details

• Handle incoming calls, respond to inquiries, and coordinate appointments via phone, Line, and social media

• Manage doctors’ and clients’ appointment schedules in an organized manner

• Prepare documents, process payments, and summarize daily sales reports

• Coordinate with doctors and treatment staff to ensure smooth service delivery

• Maintain the reception area and uphold the clinic’s professional image

• Handle ad hoc issues and manage customer complaints appropriately

Qualification:

• Bachelor’s degree

• At least 3 years of receptionist experience in an aesthetic clinic

• Excellent English communication skills (speaking, reading, and writing)

• Strong problem-solving skills and ability to work well under pressure

• Good personality with strong service mind

• Proactive, responsible, and a good team player

• Proficient in social media (e.g., Line, Facebook, Instagram)

**By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. Please visit PERSOL THAILAND for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know.

Elephanthills Co., Ltd.

Job Description

Roles and Responsibilities

• Manage and coordinate all aspects of the inspection tours, ensuring itineraries are executed perfectly and client needs are anticipated and met.

• Be physically present at the camps during agent/client activity to guarantee service delivery meets the highest standards.

• Conduct personalized welcome and departure procedures for VIP guests and agents.

• Inform clients comprehensively about camp services, activities, safety procedures, and the company's conservation and sustainability initiatives.

• Serve as the critical communication link between the Chiang Mai Head Office, the Camps’ operational teams, and the international agents/guests.

• Coordinate efficiently with all departments (e.g., Reservations, Operation, Production team and Tour Guide) to fulfill special guest requests and resolve issues in real-time.

• Masterfully handle and resolve all guest inquiries, concerns, or unforeseen issues proactively and reactively with professionalism and diplomacy to ensure swift service recovery.

• Collect, analyze, and report on client and agent feedback to senior management, suggesting concrete strategies for continuous service improvement and maintaining brand reputation.
  

Qualifications

• Bachelor's Degree (or higher) in Hospitality Management, Tourism, Business Administration, Communications or a related field.

• Proven professional experience in a Guest Relations, Front Office or highly mobile client-facing role within the luxury hospitality or international tourism sector is highly advantageous.

• Fluency in English (written and spoken)

• Must possess a valid driving license and the ability to drive a car

• Open to all nationalities

• Work permit available only

Operational Requirement: The role demands mandatory and frequent travel to both of the company's camp to oversee guest operations:

• Elephant Hills in Phanom District, Surat Thani Province (Southern Thailand).

• The Bush Camp in Hot District, Chiang Mai Province (Northern Thailand).

Email : hrmanager@elephanthills.com

ASIAN TECHNOLOGY SOLUTIONS COMPANY LIMITED

Job Description

Responsible for Two Hotel (100 rooms and 100 rooms)

Responsibilities:

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

• Actively seek verbal feedback from customers and team members at every opportunity.

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Maintain a presence in the lobby setting the example for team members for guest service.

• Have detailed knowledge of hotel departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.

• Monitor standards through regular standards review checks.

• Implement and follow through with improvements identified.

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

Qualifications:

• Have direct experience working in 4 – 5 stars hotel

• Immediately onboard is preferred

• Able to work 6 days per week

• Proactive and mature

• Be able to manage team

Benefits:

• 15 traditional holidays or public holidays (the hotel takes other days to replace public holidays later)

• Social security

• Group insurance

• Vacation leaves 6 days a year

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

L & H Hotel Management Co., Ltd.

Job Description

Marriott International

Job Description

Preferred Education and Experience

• High school completion or equivalent
• Related work experience

Required Qualifications

• Good personality
• Service minded
• Strong communication skills
• Positive interpersonal skills.

.

JOB SPECIFIC TASKS

• Taking lead for off property activities, onsite activities and city experience activities.
• Full knowledge of Bangkok’s attractions and shopping areas. What’s going on in Bangkok. Etc.
• Achieve Club Residence goal of overall guest satisfaction and activities department.
• Develop, design, manage, monitor, and promote activities.
• Oversee operations of recreation activities, this includes all administration duties.
• Interact with guests to obtain feedback on product quality and service levels, ensure all issue pertaining to guest

satisfaction are met and that all follow up is completed on a timely basis.

• Handling guest complaints in person and anticipate guest needs.
• Organize and promote special event activities.
• Communicate clearly and regularly with superior and associates to keep all areas updated on relevant departmental issues.
• Maintain a system of regular training as required by Marriott Vacation Club HR criteria.
• To have a complete knowledge of the Club Residence’s Product, including room types, Number of apartments, and facilities, Member Service and Club Resorts.
• To develop a close and harmonious working relationship with all Club Residence’s departments.
• Working closely with Lounge Service Supervisor for the smooth running of Service Operation.
• Anticipating Member needs and handle all requests in a professional manner.
• Taking as a commitment with the company that all associates will keep the personal data of our Club Residence Members confidential.
• Always showing an active & enthusiastic appearance to our members once requires and always providing some options for any kind of recommendation.
• Build up and maintaining a good relationship with other co-owners of the building.
• Report all the incidents to Lounge Service Supervisor, Front Office Manager or General Manager in a sufficient communication way and also making a necessary action.
• Well understand of Club Residence policies and procedures including with House Rules.
• Be aware and follow with company policy while on duty and well understand including with respect to the company policy when using a media communication sources, such as computer, Email, website, attached and forwarded mails.
• Report health/safety and security hazards to Lounge Service Supervisor or Front Office Manager.
• Complete special projects and /or other activities assigned by Front Office Manager.
• The personal mobile phone is allowed for work only.
• Support Front Office Team by doing any others extra tasks which is related to the position that might be assigned by Lounge Service Supervisor or Front Office Manageras following.
  • Well Understand of Pre-Arrival set up process prior to guests arrival ie. Sending welcome letter
    Making a courtesy call
    Preparing a welcome pack set up
  • Preparing a refreshment beverage and cold towels
  • Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured.
  • Providing a Club Residence’s facilities information to Members upon arrival, explaining the value of apartment key and the elevator key systems.
  • Complete all Check-ins and check outs in an efficient with a timely manner.
  • Offer information and services where appropriate and thanks to customers and invite our customers to return visit.
  • Plus any others extra tasks which is related to the position that might be assigned by the Management.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Central Group (Central Pattana Public Company Limited)

Central Pattana Public Company Limited (CPN)

Job Description

Central Pattana Khon Kaen Co.,Ltd.

Job Description

Protein House Thailand

Job Description

: (Front of House)

:

• :

• : POS /

• : (Coffee, Smoothies, Healthy Drinks)

• :

• :

• :

• :

Job Description: Front of House (FOH)

Responsibilities:

• Guest Service & Reception: Greet and seat guests. Provide menu recommendations on healthy food and promotions with a polite and friendly smile.

• Order Taking & Serving: Take orders via the POS system, ensure accuracy, and deliver food and beverages to customers promptly.

• Beverage Bar Operations: Prepare drinks (Coffee, Smoothies, Healthy Drinks) according to established recipes and maintain cleanliness in the bar area.

• Cashiering: Handle billing, process various payment methods, and perform shift-end sales summaries.

• Cleanliness & Maintenance: Maintain the cleanliness of the dining area, tables, and equipment to ensure they are always ready for service.

• Other Duties: Support the kitchen team and professionally handle basic guest complaints.

• Communication: Good communicate in both Thai and English.

Heeton Concept Hotel Pattaya

Job Description

VANA NAVA CO., LTD.

Vana Nava Hua Hin, Asia’s First Water Jungle is located in Thailand’s most beloved

Job Description

Job Description:

• Improve customer service experience, create engaged customers and facilitate organic growth

• Adhere to and manage the approved budget

• Analyze statistics and compile accurate reports

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Maintain an orderly workflow according to priorities

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Set a clear mission and deploy strategies focused towards that mission

• Take ownership of customers issues and follow problems through to resolution

Qualifications:

Bachelor's degree in Business Administration or related fields

• Minimum 3 years of working experience in  an Operations role or Customer service**

• Good command in English (Speaking, Reading, and Writing skills)**

• Excellent team management and communication skills

• Able to work under pressure and handle many tasks at once 

• level of leadership skill and interpersonal skills to work effectively with others

• Strong analytical and problem-solving skills

• A native Russian speaker is required.

• Proven experience in guest services or hospitality management.

• Strong leadership and communication skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Proficiency in English and Russian (both written and spoken)

We offer attractive salary commensurate with experience and ability, career development opportunities and generous fringe benefits to the successful candidates.  Please submit your English resume identifying your qualifications, work experience, current salary and expected salary with a recent photograph and more importantly the reason why you wish to join our group to jobs@andamandaphuket.com

Hilton Hotel

Job Description

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel, leisure or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Hilton Hotel

Job Description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.

• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.

• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

Qualification

• Minimum 2 years' experience in comparable position

• Experience in delivering impeccable customer service and responding to feedback and complaints

• Relevant tertiary qualifications or equivalent experience

• Excellent communication (in- person)

• Exceptional customer service

• Superior knowledge of local and national OH&Sregulations

• Number savvy and proficient with calculations

• Understanding of health and fitness industry is desirable

• MS Office (Word, Excel, Outlook) – intermediate

• Customer Relationship Management (CRM) database – intermediate

• Fluent written and spoken Thai and English language

Destination Hospitality Management

Job Description

Position Overview

The Night Duty Manager is the senior leader on property during overnight hours, responsible for ensuring guest safety, service excellence, and smooth hotel operations. This role oversees night teams, handles guest concerns, manages emergencies, and ensures accurate end-of-day processes while maintaining brand standards.

Key Responsibilities

Guest Experience

• Act as the primary contact for all guests during the night shift.

• Resolve guest complaints, special requests, and service recovery situations promptly.

• Ensure VIP arrivals, late check-ins, and early departures are handled smoothly.

• Conduct regular lobby and facility walks to maintain presentation and service levels.

Operations

• Oversee Front Office, Security, and Night Audit functions.

• Ensure accurate night audit, reporting, and system balancing.

• Monitor room status, availability, and rate integrity.

• Prepare operational handover notes for the morning leadership team.

Leadership

• Supervise, guide, and support overnight team members.

• Drive engagement, productivity, and accountability.

• Coach staff on service standards and emergency procedures.

Safety & Compliance

• Act as the hotel’s representative in emergencies.

• Ensure adherence to safety, fire, and security procedures.

• Liaise with authorities when required.

• Conduct incident investigations and complete reports.

Financial & Administrative

• Validate cash handling and credit procedures.

• Review daily revenues and discrepancies.

• Support cost control by monitoring overnight staffing and utilities.

Qualifications & Experience

• Proven experience in Front Office or hotel operations, preferably in a supervisory role.

• Strong problem-solving and decision-making skills.

• Ability to work independently and manage emergencies calmly.

• Knowledge of PMS systems and night audit processes.

• Excellent communication skills in English (additional languages are a plus).

• Flexibility to work overnight, weekends, and holidays.

What We Offer

• Competitive salary and service charge.

• Career growth opportunities within an international hospitality group.

• Training and development programs.

• Staff benefits and hotel discounts.

SIAM MARTIAL ARTS TRAINING CENTER CO., LTD.

Job Description

Duty and responsibility:

• Responsible for monitoring all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

• Responsible for handling Financial Performance (Up selling, Room Revenue, Operation Auditing).

• Responsible for managing and motivates the Front Office team in order to provide a high standard of service for customers.

• Supporting, training, and supervising front office staff.

• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.

• Handling customer complaints and special requests.

• Scheduling staff shifts and managing other HR-related tasks.

• Maintaining an orderly appearance throughout the reception area.

• Monitoring stock and ordering office supplies, including stationery and information leaflets.

• Preparing monthly management reports on customer feedback, bookings, and cancellations.

• Preparing yearly operating budgets, capital expenditure and manpower budgets.

• Identify process improvement to achieve financial and service goals.

• Responsible for developing and implementing strategies for bell desk, front office and parking.

• Responsible for scheduling front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.

• Play a part as needed in the interviewing and hiring of employee team members with appropriate skills.

• Managing the departmental budget.

• Updating files and records.

• Enforcing all cash-handling, checking, and credit procedures.

• In the gym the front desk reception role involves crafting the guest experience check-in, reservation training class.

• Ensure guest departures are smooth they communicate with guest and customers at the highest level of hospitality and integrity and accommodate guest special request, promotion whenever possible.

STOLEN STUDIOS CO., LTD.

Job Description

Stolen Sala Rooftop Café and Restaurant Is Hiring: Restaurant Manager

📍 Stolen Stores Canvas, Ploenchit, Bangkok

(Rooftop Café — a hidden haven above the city)

⸻

Who is Stolen Stores?

Progressive, collaborative, and always brewing the unexpected—Stolen Stores is where fashion, art, and craftsmanship meet innovation with a knowing smile.

Home to Stolen Studios and ONARIN, we curate collectives that help people connect with their undiscovered originality.

Our latest creation? A green rooftop café where light, space, and soulful plates come together—quietly stealing your morning. Community Crafted.

⸻

Why Here, Not There?

You could run the floor anywhere. But here, we don’t just turn tables—we set the tone.

This is a place where guests feel at home, brunch feels unhurried, and service feels personal.

No scripts. No forced smiles. Just real connection, done beautifully.

⸻

The Mission: The Stolen Café Floor

As Front of House Service Lead | Restaurant Manager, you’ll shape the entire guest experience from the moment the elevator doors open.

This is where hospitality meets rhythm—graceful, calm, and quietly memorable.

Hospitality comes first—every guest should feel cared for and at ease.

And while we believe service sets the tone, delicious food is non-negotiable.

You’ll work hand-in-hand with the kitchen to make sure every plate leaves the pass as perfect as it should be.

⸻

Your Role

• Lead daily FOH operations and set the tone for service each shift

• Take ownership of P&L performance, cost control, and daily sales targets

• Mentor, train, and inspire waiters, waitresses, and hosts to deliver exceptional hospitality

• Balance the flow of the room—pacing, table turns, and guest comfort—without ever feeling rushed

• Partner with the Head Chef to align service timing with kitchen output

• Support seasonal menu planning and collaborate on food–drink pairings

• Keep the café composed, organized, and always guest-ready

• Troubleshoot issues with calm discretion—guests should only see ease

• Build a team culture where service feels effortless but never careless

⸻

What We’re Not Looking For

• “Yes, chef” without curiosity

• Rushed or mechanical service

• Overly formal fine-dining stiffness

• Clock-watchers

• Leadership that leads by fear

Here, leadership is presence, not pressure.

⸻

Do You Need Experience?

Yes—experience in a modern café, bistro, or casual fine dining environment is required, with at least 1–2 years in a supervisory or management role.

Experience managing budgets or P&L is a strong advantage.

A hospitality background (restaurant, café, hotel) is ideal, and a culinary background is a plus—especially if you enjoy collaborating with the kitchen and championing food standards.

This is the perfect next step if you’re a senior waiter, head waiter, or host ready to step up and lead both the floor and the business side.

Thai language required. English a strong advantage. Emotional intelligence essential.

⸻

Is This a Real Job?

Yes—and a chance to build something from the ground up.

⸻

P.S. It’s just before service. The room is set.

What final touch do you add to make the first guest feel seen? 🌿🥂

The Executive Lounge Thailand

Job Description

Overview

1. Provide check-in and check-out services to Russian customers in a polite and professional manner.

2. Welcome, introduce, and provide information about services to Russian customers.

3. Communicate and coordinate with Russian customers to ensure customer satisfaction and a positive service experience.

4. Serve food and beverages to Russian customers in accordance with company standards.

Qualifications

• Good physical health; no color blindness and no involvement with illegal drugs

• Good command of English and Russian for communication

• Willing to work in shifts

• Pleasant personality, polite, well-groomed, and service-minded

• Professional and courteous customer service skills

• Basic computer skills

• Submit your application via our website: https://info.coralthailand.com/work-with-us/

• Send your resume to: hrm@coralthailand.com or hr@coralthailand.com

• For inquiries, please call: 095-664-5191

Royal Cliff Beach Hotel Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

About the role

As the Night Manager at the Royal Cliff Beach Hotel, you will play a crucial role in ensuring the smooth and seamless operation of the prestigious Royal Wing Suites and Spa. This full-time position is based in Banglamung, Chonburi, offering you the opportunity to work in one of Thailand's premier luxury hotel destinations.

What you'll be doing

1. Overseeing all hotel operations during the night shift, including the front desk, concierge, and guest services

2. Ensuring the highest standards of customer service and guest satisfaction

3. Coordinating with the housekeeping and maintenance teams to address any guest requests or concerns

4. Monitoring the security and safety of the hotel premises and guests

5. Handling any emergency situations that may arise during the night shift

6. Reporting to the hotel management on the night shift's activities and any issues that need to be addressed

What we're looking for

1. Minimum 3 years of experience in a similar night management role in the hotel or hospitality industry

2. Strong leadership, problem-solving, and decision-making skills

3. Excellent customer service orientation and the ability to handle guest inquiries and complaints with professionalism

4. Proficiency in English, both written and verbal, and preferably an additional language

5. Familiarity with hotel operations, including front desk, concierge, and housekeeping procedures

6. Ability to work flexible hours, including night shifts, weekends, and holidays

What we offer

At Royal Cliff Beach Hotel, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, you will enjoy a range of benefits, including health insurance, paid time off, and opportunities for professional development and career advancement. We also offer on-site amenities and recreational facilities to support your work-life balance.

About us

The Royal Cliff Beach Hotel is a leading luxury resort in Thailand, renowned for its exceptional service, world-class facilities, and breathtaking beachfront location. As part of the Royal Cliff Hotels Group, we are dedicated to creating unforgettable experiences for our guests and fostering a culture of excellence among our team members.

Apply now to become the Night Manager at the Royal Cliff Beach Hotel's Royal Wing Suites and Spa.

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

JC Kevin Sathorn Bangkok Hotel

Job Description

Key Responsibilities:

-  Oversee daily operations of the Rooms Division to ensure the highest standards of service and quality

-  Lead, train, and motivate Front Office and Housekeeping teams

-  Ensure positive guest satisfaction and handle guest feedback and concerns professionally

-  Able to handle different situations and guest complaints

-  Develop and implement operating procedures and service standards

-  Control departmental budgets, costs, and productivity

-  Collaborate with other departments to ensure smooth hotel operations

-  Ensure compliance with hotel policies, brand standards, and safety regulations

Qualifications:

-  Proven experience as a senior Rooms Division management role

-  Strong leadership and people management skills

-  Excellent communication and interpersonal skills

-  In-depth knowledge of Front Office and Housekeeping operations

-  Ability to work under pressure and manage multiple priorities

-  Fluency in English (additional languages are an advantage)

Wisanee Company LTD

Job Description

ABOUT US

Welcome to Amy Village! A cute little resort/residence located in the heart of Lamai - Koh Samui. Amy Village sets between a resort experience for guests, offering amenities and services similar to those of resorts, and a residence where guest are already semi independent. Most of our guests belong to the community of "digital nomads", working remotely and online. With a total of 17 apartments, and an average stay of 1 month, it is very easy to get to know them, understand their preferences, and be there for them when they actually need it, offering the right services at the right time.

KEY RESPONSIBILITIES

• Welcoming guests physically

• Record, process and complete all check ins and check outs during shifts, following procedure

• Record, process and complete guest extra service requests (cleaning services, laundry, transportation, tours)

• Handle, record and process cash payments

• Handle/report communication between guests and housekeeping team, between guests and maintenance, between guests and upper management

• Handle guest complaints Level 1

• Classify and organize receipts brought to the counter from outside services

PROFILE

• Welcoming and smiling

• Vibrant and bright energy

• Organized and disciplined

• Good balance between friendliness and professionalism

• Natural standards of carrying on good work

• No experience in hotel front desk is ok

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication in English, and in general. This means:

  • Being able to be perfectly understood by guest, without guests having to ask to "repeat"

  • Being able to have a quick chit-chat moment with guest, outside of attending to their requests

  • Finding what to ask to guests, and at the right time to cater to their needs

• Good commend of using a computer OR fast learner of using softwares and other necessary tools for the job

WHAT YOU WILL LEARN

• English communication: the efficient one (spoken to the management), and the formal one (spoken with customers)

• How to treat, filter and deliver information in a timely manner, both to customers and management

• How to get organized, manage your own time and work with a system

• The right balance between friendliness and professionalism

• How to know about customers better than anyone else!

REQUIREMENTS

Position only open to candidate with full working rights in Thailand

BENEFITS & COMPENSATION

• Competitive salary with possibility to increase quickly over the next months following the first day

• Social security paid

• 1 Sick leave per month

• 1 Paid leave per month

• Dinner invitation with staff to celebrate promotions or reward good work

KHAO LAK BEACH FRONT RESORT CO.,LTD.

Job Description

Sentido Khao Lak Resort is seeking a Guest Relations Manager with fluency in German and English. Knowledge of additional languages is a strong advantage.

As a Guest Relations Manager, you will be responsible for delivering exceptional customer service, with a primary focus on supporting German-speaking guests. Your daily responsibilities will include welcoming guests, handling inquiries and complaints, organizing guest activities, and ensuring a high level of guest satisfaction throughout their stay.

Qualifications:

• Fluency in German and English (additional languages are an advantage)

• Exceptional customer service and communication skills

• Previous experience in a similar role within the hospitality industry

• Strong ability to manage guest inquiries and resolve issues effectively

• Excellent organizational and problem-solving skills

• Computer literacy is required

Visa and Work Permit will be provided
 

A2 Developments Co. Ltd.

Job Description

Holiplanet – Holiday Rentals, part of The Suksan Group, is seeking an experienced and motivated Front Office Manager to oversee reception operations and ensure outstanding guest service across our portfolio of villas, apartments, and hotels in Phuket.

The Suksan Group has been a trusted name in Phuket’s property and hospitality market for more than 20 years, delivering quality developments and premium holiday rentals. Through Holiplanet, we manage properties for both international and local owners while welcoming guests from all over the world.

As Front Office Manager, you will lead the reception team, coordinate guest arrivals and departures, and ensure the highest level of hospitality standards are met. You will be the face of our properties, creating lasting impressions while ensuring smooth day-to-day operations.

Key Responsibilities

• Lead, train, and motivate the front office team.

• Manage daily reception operations including check-in, check-out, and reservations.

• Ensure an excellent guest experience through warm, professional service.

• Handle guest feedback and resolve issues promptly.

• Coordinate with housekeeping, operations, and maintenance teams to ensure guest satisfaction.

• Maintain accurate records, reports, and billing processes.

• Implement and monitor front office procedures to maximize efficiency.

This is an exciting opportunity for a hospitality professional ready to take on a leadership role in one of Phuket’s most dynamic and rewarding environments.

Central Group (Central Pattana Public Company Limited)

["Central Pattana Public Company Limited (CPN)","Thailand\u2019s No.1 shopping center and retail developer","Established on 17 June 1980 to develop global standards shopping centers and creating new experiences for the modern lifestyle. CPN is Thailand\u2019s leader in retail development sector with the biggest share of retail market and with a net leasable area (NLA) of over 1.4 million sq.m. under the management of CPN and its subsidiaries. The company has been listed on the Stock Exchange of Thailand (SET) since 1 March 1995 and being the first and only Thai company in the real estate sector that has been selected as an index component of 2014 Dow Jones Sustainability Indices Emerging Markets (DJSI Emerging Markets) in September 2014.","The main business is the shopping centers, which generates over 79% of the total revenue. The company is currently managing 27 shopping malls in three different formats, which are Central World, Central Plaza and Central Festival.","Other CPN businesses include office buildings, residential buildings, hotels, water parks and recreational parks. At present, CPN runs seven office tower projects on the premises of CentralPlaza Lardprao, CentralPlaza Pinklao, CentralPlaza Bangna, CentralWorld, CentralPlaza Chaengwattana, and CentralPlaza Grand Rama9. Most of the tenants are leading businesses, both Thai and international.","Furthermore, CPN owns two hotels; Centara Hotel Udonthani, and the Hilton Pattaya Hotel above CentralFestival Pattaya Beach, Southeast Asia\u2019s largest beachfront shopping complex. Besides hospitality service, each hotel also provide seminar rooms and convention center facilities to serve the growth of the MICE (Meetings, Incentives, Conferences, and Exhibitions) industry."]

Job Description

Central World Co.,Ltd.

Job Description

BHIRAJ BURI GROUP

["We strive to be more than a property developer \u2013 aside from transforming buildings and spaces in the heart of Bangkok, BHIRAJ BURI GROUP offers a full range of services that responds to your needs.","We \u201ccreate\u201d dynamic designs","We \u201cmanage\u201d with an inherent understanding of our client\u2019s identity","We \u201cdevelop\u201d innovation that responds to a sustainable future","We bring our expertise in property management by delivering solutions to all stages of any project. This includes land procurement, design, planning and construction, delivering an authentic and superior experience that is reflective of our client\u2019s needs."]

Job Description

Job Responsibility :

• Strategic planning  and compliance programs

• Providing service for internal and external customers

• Telephone service

• Welcome and assist to VIP/VVIP Guest

• Business Center Service

• Handling guests complaint

• Case management found the cases of missing and disappeared (Lost & Found)

• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.

• Bachelor Degree or higher in any field.

• At least 3 years’ experience in service.

• Good analytical, problem solving.

• Ability to work well under pressure with service minded and strong interpersonal skills

• Good computer skills especially in MS Office.

• Good command in English Language.

Samaraya Wellness Resort

Job Description

Aloha Resort

Job Description

About the role

As the Front Office Supervisor at Aloha Resort, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services. In this full-time position, you will be responsible for overseeing the day-to-day activities of the front office team, providing exceptional customer service, and contributing to the overall success of the resort on the beautiful island of Ko Samui, Surat Thani.

What you'll be doing

• Supervising and coordinating the front office team, including scheduling, training, and performance management

• Handling guest inquiries, reservations, check-ins, and check-outs in a professional and courteous manner

• Resolving guest concerns and complaints effectively and promptly

• Maintaining accurate records and reports for front office operations

• Implementing and monitoring front office policies and procedures to ensure high standards of service

• Collaborating with other departments to ensure seamless guest experiences

• Identifying opportunities for process improvements and contributing to the overall growth of the resort

What we're looking for

• Minimum 2-3 years of experience in a front office or guest services supervisory role within the hospitality industry

• Strong customer service orientation with the ability to handle a wide range of guest inquiries and requests

• Excellent communication, interpersonal, and problem-solving skills

• Proficiency in using front office software and hotel management systems

• Proactive and adaptable, with the ability to work effectively in a fast-paced environment

• Fluency in English, with proficiency in Thai or other languages an advantage

• Relevant qualifications or experience in hospitality management or a related field

What we offer

• Service Charge

• Uniform

• OC

• 3

Coral Cliff Beach Resort

Job Description

About the role

We are seeking a friendly and professional Reception team member to join our dynamic hospitality team at the Coral Cliff Beach Resort in Koh Samui, Surat Thani. In this full-time role, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth running of our resort operations.

What you'll be doing

1. Greeting and welcoming guests in a warm and courteous manner upon arrival

2. Efficiently handling guest check-ins and check-outs, as well as managing room reservations

3. Responding promptly to guest inquiries and requests, and providing information about the resort's facilities and local attractions

4. Maintaining accurate records and documentation related to guest stays

5. Assisting with the coordination of transportation and other guest services

6. Ensuring the reception area is well-organised and presentable at all times

7. Collaborating with other departments to deliver a seamless guest experience

What we're looking for

1. Previous experience in a customer service or hospitality role, preferably within a hotel or resort setting

2. Excellent communication and interpersonal skills, with the ability to converse fluently in English

3. Strong organisational and multitasking abilities to handle various tasks simultaneously

4. Proficient in using computer software and hotel management systems

5. A friendly, professional and customer-focused attitude

6. Flexibility to work in a fast-paced environment and during peak periods

What we offer

At Coral Cliff Beach Resort, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and wellness packages

2. Opportunities for career development and training

3. Discounted rates on resort accommodations and dining

4. A vibrant and inclusive company culture

About us

Coral Cliff Beach Resort is a renowned beachfront resort located on the idyllic island of Koh Samui. With our stunning natural surroundings, luxurious amenities, and exceptional service, we strive to create unforgettable experiences for our guests. Join our team and be a part of our continued success in the hospitality industry.

Apply now to become our next Reception team member!

Elephanthills Co., Ltd.

Job Description

Roles and Responsibilities

• Manage and coordinate all aspects of the inspection tours, ensuring itineraries are executed perfectly and client needs are anticipated and met.

• Be physically present at the camps during agent/client activity to guarantee service delivery meets the highest standards.

• Conduct personalized welcome and departure procedures for VIP guests and agents.

• Inform clients comprehensively about camp services, activities, safety procedures, and the company's conservation and sustainability initiatives.

• Serve as the critical communication link between the Chiang Mai Head Office, the Camps’ operational teams, and the international agents/guests.

• Coordinate efficiently with all departments (e.g., Reservations, Operation, Production team and Tour Guide) to fulfill special guest requests and resolve issues in real-time.

• Masterfully handle and resolve all guest inquiries, concerns, or unforeseen issues proactively and reactively with professionalism and diplomacy to ensure swift service recovery.

• Collect, analyze, and report on client and agent feedback to senior management, suggesting concrete strategies for continuous service improvement and maintaining brand reputation.
  

Qualifications

• Bachelor's Degree (or higher) in Hospitality Management, Tourism, Business Administration, Communications or a related field.

• Proven professional experience in a Guest Relations, Front Office or highly mobile client-facing role within the luxury hospitality or international tourism sector is highly advantageous.

• Fluency in English (written and spoken)

• Must possess a valid driving license and the ability to drive a car

• Open to all nationalities

• Work permit available only

Operational Requirement: The role demands mandatory and frequent travel to both of the company's camp to oversee guest operations:

• Elephant Hills in Phanom District, Surat Thani Province (Southern Thailand).

• The Bush Camp in Hot District, Chiang Mai Province (Northern Thailand).

Email : hrmanager@elephanthills.com

AMMATARAPURA LIMITED PARTNERSHIP

Job Description

It is a combination of guest relation and administrative role in the front office at an award winning five star hotel. Handle day to day guest inquiries, welcoming guests, check in and check out, handling inquiries, handle bookings, write emails, give recommendations for tours, handle problems. Must be able to solve problems by themselves and be alone at front office.

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!