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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Hilton Hotel

Job Description

A Guest Service Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Service Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Nirvana Services Company Limited

Job Description

Nirvana Treats Bangkok Massage is looking for a  Receptionist to oversee the daily operations of our branch, ensure exceptional customer service, manage therapists, handle supplies, and optimize business performance. The ideal candidate will be highly organized, customer-focused, and experienced in managing wellness or hospitality businesses.

Key Responsibilities:

1. Therapist & Staff Management

• Supervise, train, and motivate massage therapists and front desk staff.

• Schedule and manage staff shifts to ensure smooth daily operations.

• Address therapist concerns and foster a positive work environment.

• Conduct regular team meetings and performance evaluations.

2. Customer Experience & Service Quality

• Ensure all customers receive top-notch massage services and a warm welcome.

• Address customer inquiries, concerns, and feedback professionally.

• Handle customer complaints efficiently and ensure their satisfaction.

• Maintain high hygiene and cleanliness standards in the shop.

3. Operations & Supply Management

• Oversee daily shop operations, ensuring everything runs smoothly.

• Manage inventory and order necessary massage supplies and oils.

• Ensure proper maintenance of equipment and facility cleanliness.

• Monitor cash flow, transactions, and reporting.

4. Business Growth & Sales Optimization

• Collaborate with marketing to promote special offers and campaigns.

• Upsell massage packages, memberships, and retail products.

• Work on strategies to increase customer retention and repeat visits.

• Assist in implementing loyalty programs and referral incentives.

5. Coordination & Reporting

• Coordinate with the management team regarding business performance and improvements.

• Maintain records of bookings, expenses, and therapist performance.

• Provide weekly/monthly reports on sales, customer feedback, and operational needs.

• Ensure compliance with company policies and local regulations.

Qualifications & Skills Required:

✔️ Previous experience in spa, wellness, hospitality, or retail management.
✔️ Strong leadership and people management skills.
✔️ Excellent customer service and problem-solving abilities.
✔️ Good knowledge of massage and spa services (preferred but not mandatory).
✔️ Ability to manage multiple tasks and work under pressure.
✔️ Basic financial and inventory management skills.
✔️ Fluent in Thai and English (preferred).

✔️ Working hours 10:00 to 7:00 ( Morning Shift ) &  16:00 to 1 AM ( Evening shift )

What We Offer:

• Competitive salary + performance-based bonuses

• Career growth opportunities within Nirvana Treats Bangkok Massage

• Employee discounts on massages and wellness products

• Supportive and professional work environment

🚀 Join us and be a part of Bangkok’s leading massage and wellness brand!

If you are passionate about providing exceptional administrative support and are looking to take the next step in your career, we encourage you to apply now.

PawPaw Resort

Job Description

PawPaw Resort is a friendly, international boutique resort located in a tropical garden setting on Koh Samui. We are looking for a Receptionist to join our team and help us take care of our guests with warmth and professionalism. Accommodation possibilities.

Responsibilities

• Welcoming guests and handling check-in / check-out

• Responding to guest inquiries (in person, WhatsApp, Booking, Airbnb, email)

• Coordinating with housekeeping and restaurant staff

• Handling reservations and basic administrative tasks

• Providing local information and guest support during the stay

Requirements

• Have full working rights for Thailand

• Communicative English (spoken & basic written)

• Friendly, service-minded attitude

• Basic computer / smartphone skills

• Experience in hospitality is an advantage, but not required – we can train you

What we offer

• Friendly international working environment

• Competitive salary (based on experience)

• Social Security (SSO)

• Partial meals during working hours

• Stable, long-term position in a relaxed resort atmosphere

📍 Work location: PawPaw Resort, Koh Samui (Lamai area)

👉 Interested?

Please send your short CV or message via Seek.

We look forward to meeting you!

🇹🇭

(Receptionist) – PawPaw Resort

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PawPaw Resort

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📍 : PawPaw Resort ()

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(CV) Seek

PawPaw Resort 🌴

Job Description

About the role

As a Guest Service professional at , you will be the face of our resort, responsible for providing exceptional customer service to our guests. This full-time position in Chonburi, Chonburi is pivotal in ensuring our guests have a memorable and enjoyable experience during their stay.

What you'll be doing

1. Greet and welcome guests in a friendly and professional manner

2. Respond promptly to guest inquiries and address any concerns

3. Assist guests with check-in and check-out procedures

4. Provide information about the resort's amenities, activities and local attractions

5. Handle cashier duties, including processing payments and maintaining accurate records

6. Contribute to maintaining a clean and well-organised front desk area

7. Work collaboratively with other departments to ensure a seamless guest experience

What we're looking for

1. Previous experience in a customer service or hospitality role

2. Excellent communication and interpersonal skills

3. Ability to work well under pressure and remain calm in challenging situations

4. Strong problem-solving and decision-making skills

5. Proficiency in English and Thai languages

6. Flexible and adaptable to work in a dynamic environment

What we offer

At , we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage

2. Opportunities for career advancement and professional development

3. Discounts on our resort services and facilities

4. Team-building activities and social events

5. Flexible work arrangements to maintain a healthy work-life balance

About us

is a leading provider of hospitality services in the region. With a strong focus on customer satisfaction, we strive to create unforgettable experiences for our guests. Join our dedicated team and contribute to the success of our thriving resort business.

Apply now to be part of our dynamic Guest Service team!

Dinso Resort & Villas Phuket Vignette Collection

Job Description

VANA NAVA CO., LTD.

["Vana Nava Hua Hin, Asia\u2019s First Water Jungle is located in Thailand\u2019s most beloved","resort town of Hua Hin. As the first ecologically aware community water park in the","region, Vana Nava Hua Hin has transformed an empty plot of land into a tropical","jungle, with over 200,000 plants and trees delivered from across Thailand in its","20 rai (3.2 hectares) property. Combining state-of-the-art technology and modern","facilities with 20 attractions comprising signature rides and exciting slides, as well","as Thailand\u2019s First Professional Underwater Studio, every element has strengthened."]

Job Description

Job Description:

• Improve customer service experience, create engaged customers and facilitate organic growth

• Adhere to and manage the approved budget

• Analyze statistics and compile accurate reports

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Maintain an orderly workflow according to priorities

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Set a clear mission and deploy strategies focused towards that mission

• Take ownership of customers issues and follow problems through to resolution

Qualifications:

Bachelor's degree Business Administration or related fields

• Minimum 3 years of working experience in  Operations role or Customer service**

• Good command in English (Speaking, Reading and Writing skill)**

• Excellent team management and communication skills

• Able to work under pressure and handle many tasks at once 

• level of leadership skill and interpersonal skills to work effectively with others

• Strong analytical and problem solving skills

We offer attractive salary commensurate with experience and ability, career development opportunities and generous fringe benefits to the successful candidates.  Please submit your English resume identifying your qualifications, work experience, current salary and expected salary with a recent photograph and more importantly the reason why you wish to join our group to jobs@andamandaphuket.com

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Ascott International Management (Thailand) Co., Ltd.

["URGENTLY REQUIRED !!!","The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans more than 190 cities across over 30","countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.","Ascott has about 70,000 operating units and over 48,000 units under development, making a total of more than 118,000 units in over 760 properties.","The company\u2019s serviced residence and hotel brands include Ascott The Residence, The Crest Collection, Somerset, Quest, Citadines, lyf, Pr\u00e9f\u00e9rence, Vertu, Harris, Citadines Connect, Fox, Yello and POP!.","Ascott, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific\u2019s first international-class serviced residence with the opening of The Ascott Singapore in 1984. Today, the company boasts over 30 years of industry track record and award-winning","brands that enjoy recognition worldwide.","Ascott\u2019s achievements have been recognised internationally. Recent awards include World Travel Awards 2020 for 'Leading Serviced Apartment Brand' in Asia, Europe and the Middle East; Business Traveller Awards 2020 for \u2018Best Serviced Residence Brand\u2019 in Asia-Pacific","and the Middle East; DestinAsian Readers\u2019 Choice Awards 2020 for \u2018Best Serviced Residence Brand\u2019; Business Traveller China Awards 2019 for \u2018Best Luxury Serviced Residence Brand\u2019; and TTG China Travel Awards 2019 for \u2018Best Serviced Residence Operator in China\u2019.","For a full list of awards, please visit https:\/\/www.the-ascott.com\/ascottlimited\/awards.html."]

Job Description

Chaweng Regent Co., Ltd.

Job Description

About the role

Join the vibrant team at Chaweng Regent Co., Ltd. as an Assistant Front Office Manager on the beautiful island of Ko Samui, Surat Thani. In this full-time position, you will play a crucial role in ensuring exceptional guest experiences and maintaining the smooth operation of the front office. With your strong leadership and hospitality expertise, you will contribute to the overall success of this esteemed hospitality establishment.

What you'll be doing

• Supervise and coordinate the daily activities of the front office team, ensuring efficient and courteous service to all guests

• Assist in the planning and implementation of front office policies, procedures, and standards to enhance guest satisfaction

• Monitor guest feedback and address any concerns or issues in a timely and professional manner

• Contribute to the development and training of front office personnel to improve their skills and performance

• Collaborate with other departments to ensure seamless coordination and the delivery of a exceptional guest experience

• Maintain accurate records, reports, and documentation related to front office operations

• Provide support to the Front Office Manager in their absence and act as a backup when necessary

What we're looking for

• Minimum 5 years of experience in a front office or guest services supervisory role within the hospitality industry

• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team

• Strong problem-solving and decision-making abilities, with a customer-centric approach

• Proficient in using front office software and computer systems

• Thorough understanding of hotel operations, including front office procedures, reservations, and guest relations

• Adaptable and able to work in a fast-paced, dynamic environment

• Fluency in English, both written and verbal, with additional language skills being an advantage

The Executive Lounge Thailand

Job Description

• Supervise and manage staff operations during the assigned shift in accordance with company standards

• Handle customer service issues and resolve problems professionally

• Coordinate with relevant airport departments and internal teams

• Report shift performance and significant incidents to the Branch Manager

Qualifications

·        Male/Female, aged 30 years and above

·        Bachelor’s degree

·        Able to work in shifts; good personality, polite and well-groomed, with a positive attitude toward service work

·        Good command of English communication

·        Candidates with experience in the service industry will be given special consideration

OYO Technology & Hospitality (Thailand) Ltd.

Job Description

Position: Front Office Supervisor
Salary: THB 15,000 – 22,000 (depending on experience & property)

Responsibilities:

• Supervise front desk staff and daily front office operations.

• Train and mentor team members to deliver quality service.

• Manage guest complaints and resolve escalated issues.

• Monitor check-ins, check-outs, reservations, and billing accuracy.

• Coordinate with housekeeping and other departments for smooth service.

• Prepare duty rosters and staff schedules.

Requirements:

• Minimum 2 years’ experience in hotel front office.

• Strong leadership and organizational skills.

• Excellent communication and problem-solving abilities.

• Proficiency in hotel management/reservation systems.

• Ability to work flexible shifts.

Benefits:

• Competitive salary with growth opportunities.

• Supervisory role in a reputed hotel chain.

• Professional and supportive work environment.

Fraser Suites Sukhumvit

Job Description

About the role

As a Duty Manager at Fraser Suites Sukhumvit, you will play a pivotal role in ensuring the smooth and efficient operation of our luxurious serviced apartments. Your primary responsibility will be to oversee and coordinate the day-to-day activities of the Front Office team, catering to the needs of our discerning guests and delivering exceptional customer service. This full-time position is based in our prime location in the heart of Wattana, Bangkok.

What you'll be doing

1. Supervising and leading the Front Office team to ensure excellent guest service and satisfaction

2. Handling guest inquiries, requests and complaints in a professional and timely manner

3. Monitoring and maintaining the hotel's occupancy, reservations, and room status

4. Overseeing the check-in and check-out processes, ensuring seamless experiences for guests

5. Coordinating with other departments to ensure the efficient delivery of services

6. Implementing and upholding standard operating procedures and policies

7. Participating in the development and implementation of guest-facing initiatives

8. Providing training and support to the Front Office team to enhance their skills and performance

What we're looking for

1. Minimum 3 years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry

2. Strong leadership and people management skills, with the ability to motivate and develop a team

3. Excellent communication and interpersonal skills, with a customer-centric approach

4. Proficiency in English, both written and verbal, and a working knowledge of Thai

5. Familiarity with hotel management software and systems

6. Ability to work in a fast-paced environment and make quick, informed decisions

7. Diploma or Degree in Hospitality Management or a related field

What we offer

At Fraser Suites Sukhumvit, we believe in providing our employees with a supportive and rewarding work environment. As a Duty Manager, you will have access to a range of benefits, including competitive remuneration, performance-based bonuses, and opportunities for career advancement. We also offer comprehensive health insurance coverage, paid time off, and various wellness initiatives to promote a healthy work-life balance.

About us

Fraser Suites Sukhumvit is a premier serviced apartment complex located in the heart of Bangkok's vibrant Wattana district. Our luxurious apartments cater to the needs of both short-term and long-term guests, offering a perfect blend of comfort, convenience, and exceptional service. As part of the Fraser Hospitality Group, we are committed to delivering a world-class experience to our guests and creating a rewarding work environment for our employees.

If you're ready to take on a dynamic and challenging role in the hospitality industry, we encourage you to apply now and join our talented team at Fraser Suites Sukhumvit.

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.

• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.

• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

Qualification

• Minimum 2 years' experience in comparable position

• Experience in delivering impeccable customer service and responding to feedback and complaints

• Relevant tertiary qualifications or equivalent experience

• Excellent communication (in- person)

• Exceptional customer service

• Superior knowledge of local and national OH&Sregulations

• Number savvy and proficient with calculations

• Understanding of health and fitness industry is desirable

• MS Office (Word, Excel, Outlook) – intermediate

• Customer Relationship Management (CRM) database – intermediate

• Fluent written and spoken Thai and English language

Common Area Co., Ltd.

Marasca™ is all about changing your pace of life to rediscover yourself. As you walk through our doors, you will discover a feeling of home; stylish yet

Job Description

Job Scope:

EXPECTATIONS FOR YOUR ROLE:

• As a Front Office Manager, you are responsible & empowered to create & manage all activities relevant to Lub d core activities & promotions. Support the guests with their quest for information on our neighborhood & all hostel’s product offerings. As an Activities Manager, you are there as well to drive & guide the activity host/hosts, support all areas and spend time developing the hosts skills related to activities. Lead by example, driving the energy, spirit & motivation of the team and our guests. Build an active team environment in the day to day operations.

• You are to multitask into Front Office areas. Assign hosts as required to also multi-task across the various roles. You are a Scout Leader, an Expert Guide and the center of our Neighborhood. You will help guests connect to other guests and always Troubleshoot.

Key Duties as a Front Office Manager:

• Manager to create Lub d activities and events in collaboration with the Marketing staff.

• To supervise those activities and events that are provided for our guests according to schedule.

• To create, make, lead & participate with our guests in the activities and special events that we offer.

• Ensure all marketing tools and collateral are in place and well distributed inside and outside the hotel.

• To participate, engage, reply to the Whatsapp Social Space Social and promote the activities and events. 

• As a Manager you are a troubleshooter, positioning yourself within the hotel where guest needs are. Main support to the Front Office and F&B as needed, and guest requests as needed. You lead the team & yourself to meet the guest needs.

• You are to support all non room revenue programs, ensuring we have the right equipment and collateral in place.

• As a scout leader that knows the neighborhood & the location better than hosts. Share your knowledge & experience with guests & the hosts. Direct guests towards the tour counter regarding such guest’s inquiries.

• Attends guest's complaints, inquiries and requests, and refers problems to the Manager if unable to assist. You are empowered to solve the problems as a Guest Experience person and must collaborate with the Front Office team to do so.

• Responsible for the daily role of the Activities Host/Hosts, ensuring they are following the requirements of their job description & SOP’s.

• As the Guest Experience Manager you are to ensure monthly activity programs are in place, and ensure you are gathering details on participation, guest feedback  and create formal reports supporting the activity program & events program.

• Support the scheduling of Activities Host/Hosts & team with the F&B Manager and Hotel Manager.

Other Essential Duties & Responsibilities:

Winning Formula

• Ensuring self & team members welcome our guests to the world of Lub d, and the neighborhood, smiling and using eye contact at all times.

• Ensure guests enjoy Lub d activities & events experience.

• Create & serve the activities we offer to our guests in a timely manner and at the standard that is set by the Marketing staff, F&B Manager and Property Leader.

• Schedule activities and preparation, train hosts how to do this per SOP’s.

• Maintain all common areas and especially the Activity Hub in terms of appearance & cleanliness, also ensuring equipment is well maintained.

• You must ask our guests often how their stay is and if there is anything we can do to help them. Listen to their feedback and follow up with urgency & care, making sure we delight the guest with a quick response and caring attitude. Use the tools given to raise the problems, identify them, explain the issues, and propose solutions.

• You must multi-task, offering support through the hotel. Must be willing to constantly adapt to the needs & demands of our guests. 

• To assist guests often, approaching them if they may seem to need help, making sure their stay at the hotel is comfortable and an experience to remember. Encourage all hosts and every staff hotel member to do the same.

• Ensure that the guests depart the hotel with a positive impression. 

• Invite all satisfied guests to leave a positive review on all the online platforms.

• You are to maintain and develop good relationships with all 3rd party vendors, actual and potential partners and performers.

Means to success

• Creating a positive attitude. Be self-disciplined and self-motivated, and always willing to multi-task as guest needs & operations require.

• Dynamic: Progress, action, forward momentum. Pursues activities with energy and drive.

• Will have to work on various shifts, and days and support the variations to meet the guests needs.

• Encourage creativity, learning & new ideas for self and team. Aspire to provide services everyday.

• Placing emphasis on guest satisfaction and delivery prompt, courteous service.

• To be flexible and willing when asked to fill in any areas where needed to help or required and ready to other duties as required.

Administrative Duties

• Ensure all reports are completed as required, fill in daily log reports and handover to the next shift/team.

• Reply all guest reviews on all online platforms. Share with staff members and appropriate department feedback and analysis. Report to the Property Leader when required.

• Preparation for next day activities/events and arrangement needs.

• Conduct monthly safety training to Activities host/hosts.

• Monthly inventory for all activities’ equipment of all common areas.

• Be an ambassador for the Lub d brand, both in and out of work, promoting the positive reputation of the brand. Post positive comments on social media and information that is not confidential or can be negative on the brand reputation.

Human Resource needs

• Understanding, supportive, encouraging & helpful to all as a manager.

• Create a positive atmosphere with your colleagues and team members of the Hotel.

• Follow & supervise the rules & regulations stipulated by human resources around uniforms, personal hygiene & appearance.

• Ensure self & hosts are using appropriate language, positive attitude with guests and team members & relationship with guests and professionals.

Relations

• Report directly overall to the Property Leader.

• Assist in maintaining a close working relationship with all Departments of the Hotel, ensuring information is shared freely and timely

Knowledge & Performance

• Ensure self & hosts are selling the various products available to our guests, participate in the incentive programs & manage the incentive program tasks and reporting.

• Contribute to overall operational efficiency by performing relevant duties as assigned.

• Ensuring maximum guest satisfaction through guest interaction and attention from self & hosts.

• Establish honest, friendly, genuine & caring professional relationships with our guests. You are their guide, their scout and their neighbor.

• Provide guests with the most accurate and up to date information at all times regarding the hotel, relevant activities and events in the hotel, promotions & specials and local neighborhood events.

• Be a part of the training programs, and ensure all SOP’s are used by the hosts and restrained by you.

Commercial Action

• Have a thorough knowledge of the room types sold, the food & beverage products we sell, along with any other commercial products that drive revenue to the business.  It is your responsibility to maximize these revenues.

• Maintain the reputation for the Hotel and assist to increase the overall profitability and awareness.

Destination Hospitality Management

Job Description

Job Overview

The Guest Experience Manager is responsible for delivering exceptional, personalized guest journeys across all touchpoints. This role ensures high satisfaction levels for international guests, with a strong focus on Russian- or Indian-speaking markets, while upholding brand service standards.

Key Responsibilities

• Act as the primary contact for Russian- or Indian-speaking guests, ensuring seamless communication and cultural understanding

• Oversee the complete guest journey from pre-arrival to post-departure

• Handle guest feedback, special requests, and service recovery professionally

• Coordinate with Front Office, F&B, Housekeeping, and other departments to ensure consistent service delivery

• Monitor guest satisfaction scores, online reviews, and feedback platforms

• Train and coach teams on service excellence and guest engagement

• Support VIP handling, loyalty guests, and special events

• Ensure brand standards and service SOPs are followed at all times

Requirements & Qualifications

• Fluent English (spoken and written) plus either:

  • Native or fluent Russian or

  • Native or fluent Indian language (Hindi or other Indian languages preferred)

• Proven experience in Guest Relations, Guest Experience, Front Office, or Hospitality Operations

• Strong interpersonal, communication, and problem-solving skills

• Culturally aware with a strong service mindset

• Ability to work flexible hours, including weekends and holidays

• Hotel or resort experience is highly preferred

Ananda Development Public Company Limited

Job Description

Responsibilities

• Deliver personalized butler and lifestyle services to UHNW guests and VVIP residents

• Anticipate needs and proactively arrange services (travel, dining, events, personal requests, etc.)

• Ensure privacy, confidentiality, and security standards at all times

• Handle special arrangements, private events, and bespoke requests

• Build long-term guest relationships and maintain guest profiles/preferences

• Lead, train, schedule, and supervise the butler / guest service team

• Set service standards, grooming, communication, and guest handling protocols

• Conduct daily briefings and performance coaching

• Monitor guest feedback and implement service improvement plans

• Ensure smooth day-to-day service operations

• Coordinate luxury lifestyle services e.g.

  • private transfers / chauffeur

  • fine-dining / Michelin reservations

  • wellness & retreat arrangements

  • private tours & exclusive experiences

• Maintain relationships with premium vendors and partners

• Prepare service reports and guest experience summaries

• Manage team schedules, budgets, and resource planning

• Ensure compliance with company standards and policies

Qualifications

• Bachelor’s degree in Hospitality, Hotel Management, Tourism, or related field

• 5+ years experience in luxury hospitality / butler / concierge / villa / private estate

• Experience working with UHNW / VVIP / Private Clients is highly preferred

• Strong leadership & team management skills

• Excellent communication — Thai & English (additional languages are a plus)

• Strong sense of service mindset, attention to detail, and emotional intelligence

• High discretion, confidentiality, and professionalism

• Ability to work flexible hours / weekends as required

ONYX Hospitality Group

Job Description

Khamin Development Co., Ltd.

Job Description

Jubilee Prestige Hotel Ratchadapisek

Job Description

Hyatt Regency

Job Description

Summary

Administration

§  To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.

§  To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

§  To represent the Rooms function on the hotel's Executive Committee in the absence of the Director of Rooms.

Customer Service

§  To ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

§  To ensure that Front Office employees also provide excellent service to internal customers as appropriate.

§  To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met by an Assistant Manager.

§  To ensure that all Front Office employees are aware of current promotions, policies and other important information.

§  To ensure that all Front Office employees are familiar with the hotel’s products and services.

§  To implement consistent guest recognition programmes and maintain a relevant guest history database.

§  To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

§  To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

§  To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.

Financial

§  To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§  To ensure that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

§  To maximise rooms sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.

§  To assist in monthly reforecasting, as appropriate.

§  To assist in the preparation of the Annual Business Plan.

§  To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

§  To assist in weekly yield and revenue management meetings, as necessary.

§  To assist in the preparation, utilisation and update of an annual Marketing Plan.

Operational

§  To monitor Rooms standards in general, working through the respective Head of Department to take corrective action where necessary.

§  To conduct frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.

§  To ensure the strict control of room keys.

§  To assist in securing external guest accommodation in overbooking situations.

§  To ensure that public areas are clean and up to standard.

§  To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

§  To ensure that all V.I.P. and long stay guests are met on arrival by an Assistant Manager.

§  To work closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.

§  To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§  To assist in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

§  To respond to the results of the Consumer Audit and ensure that the relevant changes are implemented.

§  To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§  To make sure that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§  To ensure that all guest details are entered correctly in accordance with the principles of clean data.

§  To be aware of new market trends and service(s) offered by competitor hotels and the industry in general, to “be one step ahead” where appropriate.

Personnel

§  To assist in the recruitment and selection of all Front Office employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.

§  To oversee the punctuality and appearance of all Front Office employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§  To conduct annual Performance Development Discussions with Front Office employees, to support them in their professional development goals.

§  To plan and implement effective training programmes for all Front Office employees in coordination with the Training Manager and Departmental Trainers.

§  To support Departmental Trainers through ongoing feedback and assistance at monthly meetings.

§  To develop the skills and effectiveness of all Front Office employees through the appropriate training, coaching, and/or mentoring.

§  To prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators.

§  To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§  To support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Personnel

§  To ensure that employees have a complete understanding of and adhere to employee rules and regulations.

§  To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§  To feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.

Other Duties

§  To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.

§  To respond to changes in the Rooms function as dictated by the industry, company and hotel.

§  To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

§  To attend training sessions and meetings as and when required.

§  To carry out any other reasonable duties and responsibilities as assigned.

ONYX Hospitality Group

Job Description

Luxury Hotels & Resorts (Thailand) Ltd.

Job Description

JW Marriott

Job Description

Marriott International

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Marriott International

Job Description

Ascott International Management (Thailand) Co., Ltd.

Job Description

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Guest Experience Assistant is an ambassador who supports the Sales Gallery in creating authentic and memorable moments that distinguish us from other brands. This role is dedicated to prioritizing guests at every stage of their journey. Ideal candidates are passionate about connecting with new people, making spontaneous and lasting impressions, and thinking creatively to enhance the overall guest experience.

 Duties and Responsibility: 

·Welcome guest upon arrival to their designated areas.

·Provide personalised service to prospective tenants, proactively engaging with them in the gallery’s public areas and addressing their needs.

·Ensure maximum guest satisfaction by offering attentive service from arrival to departure.

·Maintain a comprehensive understanding of standard leasing procedures, including correct documentation and availability sources within internal systems.

·Maintain thorough knowledge of the residence project, including features, services, key concepts, daily updates and events.

·Respond promptly and professionally to guest emails.

·Handle all incoming and outgoing calls accurately and courteously, ensuring smooth internal and external communication in line with brand standards.

·Assist with guest transportation arrangements, including house car services and taxis.

·Attend to guest issues and escalate to the Sales Gallery Manager when necessary.

·Ensure the gallery reflects brand standards through consistent service delivery and attention to detail.

Requirements:

·Relevant working experience in a luxurious hotel or hospitality setting.

·Formal hotel training by a recognized technical institute is preferred.

·Excellent command of both written and spoken English and Thai.

·Attentive to details and excellent interpersonal and communication skills.

·Outgoing personality and people-oriented. A team player.

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Guest Experience Manager (GEM) is an experienced hotelier who supports the DoGE in leading a team of brand ambassadors to deliver an authentic and memorable atmosphere that sets us apart from other brands. GEM plays a key role in ensuring the smooth and efficient operation of the sales gallery, working closely with the DoGE and other team members. This position requires excellent communication, organizational, and problem-solving skills, along with a deep understanding of hospitality excellence.

 Duties and Responsibility: 

·Report daily operational matters to the Director of Guest Experience (DoGE) and support in executing the overall guest experience strategy.

·Deliver attentive and personalized service to ensure maximum guest satisfaction from arrival to departure.

·Assist in managing and organizing subcontractor teams, ensuring staff schedules and holiday coverage are well coordinated.

·Conduct regular inspections of the property to uphold safety, cleanliness, and presentation standards.

·Oversee the day-to-day operations of the building and facilities, ensuring all functions run smoothly and efficiently.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift maintenance) to ensure services meet contractual standards and quoted costs.

·Support the DoGE in liaising with technical teams to ensure all systems and equipment are properly maintained.

·Manage procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF) related to the property.

·Execute daily operational assignments such as inspecting the car park, main entrance, vehicular access, and security protocols.

·Assist in ensuring the sales gallery operates professionally, efficiently, and cost-effectively at all times.

·Coordinate contractor activities for repairs and defect rectification, ensuring timely and quality completion.

·Prepare incident reports promptly and contribute to monthly operational reporting for performance analysis.

·Participate in meetings, training sessions, and other tasks as assigned by the DoGE.

·Apply analytical thinking and problem-solving skills to identify root causes and implement effective solutions.

·Respond proactively to defects or issues reported by the helpdesk or tenants, ensuring swift resolution.

·Build and maintain positive relationships with guests to ensure their satisfaction.

Requirements:

·Minimum 5 years’ experience in luxury hospitality, including at least 2 years in a supervisory role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Director of Guest Experience (DoGE) is entrusted with curating an authentic and memorable atmosphere at the premier sales gallery in Bangkok for our prestigious Wireless Road project. This role mirrors the responsibilities of managing the guest experience in a top-tier hotel—ensuring a warm welcome and attentiveness to guest needs. The DoGE will collaborate closely with a leading third-party hotel operator to incorporate world-class hospitality standards and expertise into the daily operations of SGSU.

Duties and Responsibility:

·Foster a culture of authentic hospitality by ensuring team members have the competence, confidence, and support to make every guest interaction warm, attentive, and memorable.

·Oversee and coordinate all activities within the show units to ensure seamless operations.

·Deliver exceptional guest satisfaction by maintaining high service standards from arrival to departure.

·Ensure the sales gallery is consistently well-maintained, visually appealing, and safe—with proper lighting, signage, accessible entrances, car park, and disability access.

·Lead, mentor, and manage subcontractor staff to achieve optimal performance and uphold brand standards.

·Monitor inventory levels and liaise with suppliers to ensure timely stock replenishment.

·Develop and regularly update emergency response plans and evacuation procedures.

·Schedule and supervise routine building maintenance and janitorial services.

·Engage professionals for repairs and improvements as needed, ensuring quality and timely completion.

·Appoint and oversee contractors for property upkeep, inspecting completed work to ensure standards are met.

·Address and resolve guest and tenant complaints, requests, and issues promptly and professionally.

·Provide daily operational updates to the supervisor and escalate emergencies immediately.

·Organize and manage all on-site staff, ensuring coverage across rosters, shifts, and holidays.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift services) to ensure consistent quality.

·Manage and control the SGSU operating budget, ensuring financial discipline and transparency.

·Oversee all procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF).

·Remain available on-call 24/7 to respond to emergency incidents.

Requirements:

·Minimum 10 years’ experience in luxury hospitality, including at least 2 years in a Front Office Manager or equivalent role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

BHIRAJ BURI GROUP

Job Description

Job Responsibility :

• Strategic planning  and compliance programs
• Providing service for internal and external customers
• Telephone service
• Welcome and assist to VIP/VVIP Guest
• Business Center Service
• Handling guests complaint
• Case management found the cases of missing and disappeared (Lost & Found)
• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.
• Bachelor Degree or higher in any field.
• At least 3 years’ experience in service.
• Good analytical, problem solving.
• Ability to work well under pressure with service minded and strong interpersonal skills
• Good computer skills especially in MS Office.
• Good command in English Language.

Accor Asia Corporate Offices

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

L & H Hotel Management Co., Ltd.

Job Description

Divana Wellness Company Limited

Job Description

About the role

Divana Wellness Company Limited, a leading provider of premium spa services in Bangkok, is seeking an experienced Spa Receptionist to join our dynamic team. In this full-time role, you will be the first point of contact for our clients, ensuring they receive exceptional customer service from the moment they arrive at our luxurious spa.

What you'll be doing

1. Greeting and welcoming guests in a friendly and professional manner

2. Handling client inquiries and booking appointments for spa treatments and services

3. Providing information about our treatments, facilities and services to clients

4. Collecting payments and processing transactions efficiently

5. Maintaining a clean and organised reception area

6. Assisting with inventory management and other administrative tasks as needed

What we're looking for

1. Minimum 1 year of experience in a customer service or front desk role, preferably in the spa or hospitality industry

2. Excellent communication and interpersonal skills, with the ability to interact with clients in both English and Chinese

3. Strong organisational and multitasking abilities, with attention to detail

4. Proficient in using computer systems and point-of-sale software

5. A friendly, professional and welcoming demeanour

6. Passion for the spa and wellness industry

About us
Divana Wellness Company is a leading provider of premium spa services in Bangkok. With a focus on holistic wellness, we offer a wide range of treatments and services designed to help our clients relax, rejuvenate and revitalise. Our luxurious spa facilities and highly trained therapists have earned us a reputation for excellence in the industry.

If you are excited to join our team and contribute to the success of our growing company, we encourage you to apply now.

Chi Art Series Hotel, Bangkok

Job Description

Hilton Resorts and Spas

Job Description

Frasers Property Management Services (Thailand) Co., Ltd.

Job Description

We are looking for a great confident candidate who has a passion for success. If you believe you are qualified for this position, please submit your application with a detailed resume in English on Apply Now 

Job Summary

The Guest Relations Executive / Senior Executive plays a key role in delivering exceptional experiences for visitors to One Bangkok. This position is responsible for coordinating all aspects of guest visits from scheduling and logistics to on-site hosting and follow-up ensuring smooth, professional, and memorable engagements for VVIP, VIP, and general guests.

Responsibilities:

Key Responsibilities:

1. Pre-Visit Coordination

• Manage visit requests, ensuring compliance with SOP and scheduling guidelines.

• Coordinate with internal stakeholders (Business Units, HODs, Security, CEO Office) to finalize agenda, content, and participants.

• Arrange logistics, including visitor passes, parking, Wi-Fi, food and beverage, and special arrangements (souvenirs, gifts, shuttle services).

• Issue calendar invitations and ensure all stakeholders are informed.

2. During Visit

• Serve as key point of contact and guide throughout guest visits.

• Ensure smooth execution of the visit itinerary, including managing transitions between venues and facilitating interactions with presenters.

• Support VVIP and VIP visits, maintaining the highest standard of hospitality and discretion.

• Troubleshoot and resolve any issues in real time to ensure a seamless experience.

3. Post-Visit Activities

• Compile and circulate visit summaries and follow-up opportunities to relevant Business Units and leadership.

• Ensure any additional requests from guests are promptly addressed.

4. Standards & Compliance

• Uphold One Bangkok’s service standards and brand image during all engagements.

• Maintain updated knowledge of the property layout, facilities, and unique selling points to deliver accurate and engaging narratives during tours.

• Follow security and safety protocols for guest access and site readiness.

Qualifications:

• Education: Bachelor’s degree in Hospitality, Business Administration, or related field.

• Experience:

  • Executive Level: 2–3 years in hospitality, customer service, or guest relations roles.

  • Senior Executive Level: 4–6 years in similar roles with experience managing VVIP/VIP engagements.

• Skills:

  • Excellent communication and interpersonal skills.

  • Strong organizational ability with attention to detail.

  • Ability to remain calm under pressure and solve problems quickly.

  • Proficiency in MS Office; familiarity with scheduling tools.

  • Fluent in English and Thai (spoken and written).

  • Third language is a plus

Key Competencies:

• Service Excellence & Professionalism

• Discretion and Confidentiality in handling sensitive guests

• Ability to work across departments and coordinate with multiple stakeholders

• Cultural awareness and adaptability for diverse guest profiles
  

***Only shortlisted candidates will be notified.***

Sheraton

Job Description

Marriott International

Job Description

AAPC (Thailand) Limited

Job Description

Marriott International

Job Description

Park Plaza Bangkok soi 18

Job Description

Nirvana Services Company Limited

Job Description

Nirvana Treats Bangkok Massage is looking for a  Receptionist to oversee the daily operations of our branch, ensure exceptional customer service, manage therapists, handle supplies, and optimize business performance. The ideal candidate will be highly organized, customer-focused, and experienced in managing wellness or hospitality businesses.

Key Responsibilities:

1. Therapist & Staff Management

• Supervise, train, and motivate massage therapists and front desk staff.
• Schedule and manage staff shifts to ensure smooth daily operations.
• Address therapist concerns and foster a positive work environment.
• Conduct regular team meetings and performance evaluations.

2. Customer Experience & Service Quality

• Ensure all customers receive top-notch massage services and a warm welcome.
• Address customer inquiries, concerns, and feedback professionally.
• Handle customer complaints efficiently and ensure their satisfaction.
• Maintain high hygiene and cleanliness standards in the shop.

3. Operations & Supply Management

• Oversee daily shop operations, ensuring everything runs smoothly.
• Manage inventory and order necessary massage supplies and oils.
• Ensure proper maintenance of equipment and facility cleanliness.
• Monitor cash flow, transactions, and reporting.

4. Business Growth & Sales Optimization

• Collaborate with marketing to promote special offers and campaigns.
• Upsell massage packages, memberships, and retail products.
• Work on strategies to increase customer retention and repeat visits.
• Assist in implementing loyalty programs and referral incentives.

5. Coordination & Reporting

• Coordinate with the management team regarding business performance and improvements.
• Maintain records of bookings, expenses, and therapist performance.
• Provide weekly/monthly reports on sales, customer feedback, and operational needs.
• Ensure compliance with company policies and local regulations.

Qualifications & Skills Required:

✔️ Previous experience in spa, wellness, hospitality, or retail management.
✔️ Strong leadership and people management skills.
✔️ Excellent customer service and problem-solving abilities.
✔️ Good knowledge of massage and spa services (preferred but not mandatory).
✔️ Ability to manage multiple tasks and work under pressure.
✔️ Basic financial and inventory management skills.
✔️ Fluent in Thai and English (preferred).

✔️ Working hours 10:00 to 7:00 ( Morning Shift ) &  16:00 to 12:30 AM ( Evening shift )

What We Offer:

• Competitive salary + performance-based bonuses
• Career growth opportunities within Nirvana Treats Bangkok Massage
• Employee discounts on massages and wellness products
• Supportive and professional work environment

🚀 Join us and be a part of Bangkok’s leading massage and wellness brand!

If you are passionate about providing exceptional administrative support and are looking to take the next step in your career, we encourage you to apply now.

Bardo Social Bistro and Bar

Job Description

Bardo is a French Mediterranean bistro in the heart of Bangkok, where warm hospitality meets elevated yet casual dining. We are looking for enthusiastic, guest-focused Service Staff to join our front-of-house team and help create memorable experiences for every guest.

What You’ll Do:

• Welcome guests with genuine warmth and professionalism

• Provide knowledgeable, attentive, and friendly service throughout the dining experience

• Guide guests through the menu and beverage offerings

• Coordinate closely with the kitchen and bar to ensure timely and smooth service

• Maintain cleanliness, organization, and flow in the dining area

• Anticipate guest needs and go above and beyond to exceed expectations

• Uphold Bardo’s service standards and contribute to a vibrant, team-oriented atmosphere

• Support with opening and closing duties as needed

What We’re Looking For:

• Prior experience in a similar role is a plus, but not required

• Passion for hospitality and delivering exceptional service

• Positive attitude and strong communication skills

• Ability to stay calm and organized in a fast-paced environment

• Willingness to learn, grow, and be a team player

• English proficiency; additional languages are a bonus

• Full working rights for Thailand or valid work permit

What We Offer:

• Competitive salary and service charge

• Team meals and uniform provided

• Training and opportunities for growth

• A fun, respectful, and professional work culture

• The chance to be part of one of Bangkok’s most exciting new dining destinations

Bardo คือร้านบิสโทรสไตล์ฝรั่งเศสเมดิเตอร์เรเนียนใจกลางกรุงเทพฯ ที่ผสมผสานบรรยากาศอบอุ่น เข้าถึงง่าย กับอาหารที่ประณีตแต่สบาย ๆ เรากำลังมองหา พนักงานบริการ ที่มีความกระตือรือร้น และใส่ใจในประสบการณ์ของลูกค้า มาร่วมทีมหน้าร้านเพื่อช่วยสร้างความประทับใจให้กับทุกมื้ออาหาร

หน้าที่ของคุณ:

• ต้อนรับลูกค้าด้วยรอยยิ้ม ความเป็นมิตร และความเป็นมืออาชีพ

• ให้บริการอย่างใส่ใจ พร้อมให้ข้อมูลเกี่ยวกับอาหารและเครื่องดื่ม

• แนะนำเมนู และช่วยอธิบายจานอาหารและเครื่องดื่มให้กับลูกค้า

• ประสานงานกับครัวและบาร์เพื่อให้การบริการรวดเร็วและราบรื่น

• ดูแลความสะอาด ความเป็นระเบียบ และบรรยากาศในพื้นที่ให้บริการ

• คาดการณ์และตอบสนองความต้องการของลูกค้าอย่างใส่ใจ

• ยึดมั่นในมาตรฐานการบริการของ Bardo และทำงานเป็นทีมอย่างมีพลัง

• ช่วยงานเปิดร้านและปิดร้านตามที่ได้รับมอบหมาย

คุณสมบัติที่เรามองหา:

• มีประสบการณ์ด้านงานบริการ (ถ้ามี) จะพิจารณาเป็นพิเศษ

• รักในงานบริการ และมุ่งมั่นที่จะสร้างประสบการณ์ที่ดีให้กับลูกค้า

• มีทัศนคติเชิงบวก และมีทักษะการสื่อสารที่ดี

• สามารถทำงานในสภาพแวดล้อมที่รวดเร็วได้อย่างเป็นระบบ

• มีความตั้งใจเรียนรู้ และพร้อมเติบโตไปกับทีม

• สามารถสื่อสารภาษาอังกฤษได้ (หากพูดภาษาอื่นได้เพิ่มเติม จะได้รับพิจารณาเป็นพิเศษ)

สิ่งที่เรามอบให้คุณ:

• เงินเดือนและเซอร์วิสชาร์จที่แข่งขันได้

• อาหารพนักงาน และชุดยูนิฟอร์ม

• การฝึกอบรมและโอกาสในการเติบโตในสายงาน

• บรรยากาศการทำงานที่สนุก เป็นมืออาชีพ และให้เกียรติกัน

• โอกาสในการเป็นส่วนหนึ่งของร้านอาหารใหม่ที่น่าตื่นเต้นที่สุดแห่งหนึ่งในกรุงเทพฯ

All Day Group Co., Ltd.

Job Description

Key Responsibilities

1. Customer Experience: Ensure all customer interactions are managed smoothly, keeping customers informed and comfortable throughout their visit.

2. Front Desk Management: Greet every visitor warmly, manage bookings, and coordinate seamlessly with the Creative Team to ensure timely service delivery.

3. First Timer Guidance: Provide essential information to first time tattoo recipients, ensuring they feel comfortable and informed about the entire process.

4. Check In & Check Out: Efficiently handle the complete customer journey, including payments, aftercare guidance, and promoting aftercare products.

1. Daily Operations: Execute comprehensive opening and closing routines for our expanded retail space, including arcade machines, merchandise displays and interactive installations.

2. Retail Maintenance: Throughout the day, maintain cleanliness and presentation of snack areas, drink stations, merchandise displays, and entertainment zones (TukTuk photo area, games, etc.).

3. Inventory Management: Monitor and restock retail items including imported snacks, beverages, merchandise, and promotional materials to ensure optimal presentation and availability.

1. Art Collection Sales: Serve as one of the primary salespeople for our ALL DAY Art collections, educating customers about featured artists, limited edition pieces and the stories behind each collection.

2. Product Knowledge: Maintain expert knowledge of current art collections, sizing, pricing, and artist backgrounds to provide informed recommendations to customers.

3. Sales Process: Handle the complete sales cycle for art pieces, from initial interest through packaging and payment processing.

   Administrative & Support Functions

1. Data Management: Ensure all booking, payment, and sales data is accurately recorded and up-to-date.

2. Review Facilitation: Work with the Creative Team to encourage customer reviews and maintain our reputation for excellence.

3. General Operations:Support overall studio operations through cleaning, tidying, stock management and other front-of-house tasks that maintain our premium environment.

   What Makes This Role Special

   This position offers a unique opportunity to be at the center of an innovative tattoo and art experience. You'll be the first point of contact for customers discovering both our world renowned tattoo artistry and our exciting new art collections. The role combines traditional customer service excellence with retail sales and cultural education about contemporary art.

   Preferred Qualifications

   ●      Thai National

   ●      Strong communication skills in both Thai and English

   ●      Previous experience in customer-facing roles, preferably in high-end establishments (luxury hotels, premium retail, airlines)

   ●      Sales experience or natural sales aptitude

   ●      Organized, detail-oriented, and able to multitask efficiently in a dynamic environment

   ●      Friendly demeanor with a knack for making people feel comfortable and valued

   ●      Interest in art, culture, and creative expression (training will be provided)

   Benefits

   ●      Work Schedule: 12pm-8pm, 5 days per week with occasional paid overtime

   ●      Health Coverage: Private medical insurance after 4-month probation period

   ●      Employee Perks: Discounted tattoos and art pieces

   ●      Performance Recognition: Merchandising bonus structure

   ●      Work Environment: Supportive, creative atmosphere

   ●      Team Building: Fun staff trips and events

   Growth Opportunities

   As ALL DAY Art develops, there will be opportunities for increased responsibility in sales, customer education, and potentially art curation activities. This role offers a ground floor opportunity in an exciting brand expansion.

   How to Apply

   Interested candidates are invited to email their CV and a cover letter explaining why they're the perfect fit for this role to admin@alldaytattoo.com.

   In your cover letter, please address:

   ●      Your experience with customer service in premium environments

   ●      Any sales experience or examples of your ability to engage customers

   ●      Why you're excited about working at the intersection of tattoo artistry and contemporary art
   
   

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description